Business Area:
Professional ServicesSeniority Level:
Mid-Senior levelJob Description:
At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.
Senior Services Engagement Manager, Central EMEAThe Sr. Services Engagement Manager is a key member of our Central EMEA Professional Services team. You play an important role in delivering value and customer success with your people and process orchestration skills. You know how to build relationships, close out new contracts as well as keep projects on track and on budget
As a Services Engagement Manager you will:Engage closely with our sales teams (Account Managers and Solutions Engineers) to develop strong customer relationships and grow the Cloudera Professional Services business
Define, scope and sell our professional services portfolio
Prepare Statements of Work or Change Orders for review by Cloudera legal and deal desk
Work with our Project Management Office (PMO) to provide oversight for the services engagement with our customers, acting as the primary point of escalation and ensuring that our Customers are experiencing high quality delivery
Occasionally manage services engagements directly
Input into the planning and forecasting of our resourcing profile
Working directly with Customer to ensure alignment of Cloudera tasks/activities
Work as a conduit between the Customer and other parts of Cloudera including Support and Engineering
Excellent experience in leading scoping, selling and delivering large scale, data driven projects
Excellent customer relationship management experience including managing escalations, and participating in executive steering meetings
Knowledge of software implementation and project/program management methodologies
Experience in successfully managing project or engagement delivery, preferably within an enterprise software company or SaaS company
Self-starter mentality and collaborative problem solver
Ability to travel up to 20%
What you can expect from us:
Generous PTO Policy
Support work life balance with Unplugged Days
Flexible WFH Policy
Mental & Physical Wellness programs
Phone and Internet Reimbursement program
Access to Continued Career Development
Comprehensive Benefits and Competitive Packages
Paid Volunteer Time
Employee Resource Groups
EEO/VEVRAA
#LI-Remote
#LI-ND3
