Sr. Manager, Product Management

Sr. Manager, Product Management  

WEX is an innovative technology company leading the way to making it easier to administer employee benefits through engaging solutions and innovative technology. Our goal is to simplify the business of running a business for our customers and free them to spend more time, with less worry, on the things they love.  We are on a journey to build a unified, world class user experience across our products and services and leverage customer driven innovation to power our growth and strategic initiatives.   

As we lean into our mission to “simplify the business of running a business”, WEX is looking to simplify and reimagine experiences, starting from the customer perspective. We are looking for a Sr. Manager, Product Management to own the execution and delivery of the product roadmap by collaborating across the business on the product roadmap with an emphasis on creating a simple, proactive and personalized experience. As a leader in the product team, you’ll role model strategic thinking, customer obsession and a learning mindset, creating an environment where your cross-functional team can do the best work of their lives. Your focus will be to understand the needs of our benefit administration clients and their employees, as well as key stakeholders within the business, and create and execute product strategies that enhance customer value and grow WEX’s leadership position in the marketplace.

You will dream big, sweat the details, care deeply, make an impact, and have fun through embodying the following competencies: Strategic Mindset, Customer Obsessed, Results Focused, Insights Driven, Trusted Partner, and Relevant Expertise.

Location:
Remote, with a requirement to reside within 30 miles of one of the following locations: Portland, ME; Boston, MA; Chicago, IL; Washington, DC; Dallas, TX; or San Jose, CA

About the team:

Come join us as a Sr. Manager of Product Management in the Benefit Administration Product team to define our bold vision and key priorities to deliver experiences that delight customers and win in the market.

What you’ll do: 

• Lead, inspire and empower a team of 4-5 talented product managers to define innovative experiences that delight our customers and win in the market 

• Work closely with cross-functional leaders to define the vision, strategy, and multi-quarter roadmap to inspire and align key stakeholders and customers, leveraging a deep understanding of customer needs, the external market, technology and competitors 

• Deliver an awesome end to end customer experience with a focus on the employee digital experience, using qualitative and quantitative data to identify areas to improve and rapidly iterate

• Leverage strong business acumen and partnership across WEX to define how we go to market and serve our customers, including business model innovation, pricing, first use, cross-sell and support.

• Encourage a culture of experimentation, learning, and a growth-mindset - creating an environment where teams are redefining what’s possible and challenging the status quo

• Lead product prioritization processes across the organization and role model making hard tradeoffs to ensure we deliver products that solve the biggest customer problem, strong market position and generate durable business benefits (revenues, adoption, retention, etc.)

• Build strong relationships with your team and cross-functional partners based on trust, transparency, and open dialogue. Encourage a culture where everyone feels empowered to contribute, challenge decisions constructively, and commit to shared goals.

• Coach and inspire 4-5 direct reports, providing them with actionable and timely feedback to help them grow and deliver great work

How you’ll engage:

• Strategic Mindset: Develops bold vision and clear priorities to deliver innovative products that address market needs

• Customer Obsessed: Deeply understand our customers’ needs through customer empathy, data and prioritize work

• Results Focused: Creates a culture of accountability, delivering on time and on budget, using metrics to measure progress and tell your story and iteratively releasing to deliver great results.

• Insights Driven: Use qualitative and quantitative insights to drive decisions, define experiments and prioritize roadmap

• Relevant Expertise: Brings a deep understanding of the market, applied technologies and domain expertise, with a curiosity and learning mindset

• Trusted Partner: Cross functionally appreciates and comprehends different points of view and share information clearly and transparently with strong collaboration while knowing when to escalate 

• Talent Steward: Actively coaches and manages direct reports to help flourish while seeking feedback to develop themselves

Experience you’ll bring: 

• 10+ years of Product Manager experience in environments that embrace customer driven innovation, rapid experimentation, data-driven decisions and results-orientation

• Experienced in proven methodologies to develop great products, including customer driven innovation, rapid experimentation, prototyping, product analytics and using OKRs to measure outcomes 

• Proven experience managing and mentoring product managers or other team members, fostering a collaborative and high-performing team environment.

• Experience working in the benefits administration industry, including familiarity with benefits administration processes and technology

• Proven track record of setting product strategy for a large portfolio and translating it into a product roadmap with excellent end to end execution

• Demonstrated success in creating a vision to inspire, prioritizing key deliverables,  defining and building roadmaps, and managing internal and external commitments

• Strong technical acumen, with an ability to understand how data, technology and common capabilities can enable your strategy and vision 

• Strong financial acumen, analytical and problem solving skills 

• Ability to partner well cross-functionally, especially with engineering, marketing and commercial 

• Strong communication skills, both written and verbal, as well as the ability to influence key stakeholders

• Undergraduate degree required, advanced degree is a plus 

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.