Sr. Manager Incentive Compensation

The Senior Manager, Incentive Compensation (IC) is a strategic leadership role within the Commercial Operations team in the Chief Marketing Office (CMO). This role is responsible for leading Incentive Compensation strategic design and service delivery activities across the UK, enabling the Business to drive higher Customer Facing Colleague performance and customer engagement ROI.
Operating within a globally connected, locally embedded model, the role collaborates strategically with Business Leaders in the UK, other Commercial Operations functions, and the UK CMO Business Partner to design and operationalize strategic Incentive Compensation programmes and key IC improvement initiatives. This includes influencing, modelling, defining, and managing the implementation of IC bonus plans, quota setting, and other performance recognition programmes.
The role will leverage a consultative partnership model, apply technical rewards and recognition programme design expertise, and engage key Business stakeholders through the CMO Business Partner to lead and enable the design and execution of IC service improvements. The role will work in a matrixed organisation to reconcile policy requirements and maximize the strategic value of IC design solutions across Global Compensation, Employment Law, Compliance, People Experience, Finance, and Digital.
The Senior Manager will bring advanced technical knowledge and strategic insight to enhance service delivery, champion innovation, and contribute to the broader IC vertical roadmap.
Key Attributes:

• Accountable for leading the full Incentive Compensation remit in the UK, applying design expertise, industry and product knowledge, and business acumen to enhance service delivery value and ensure service continuity and quality.
• Responsible for the following IC focus areas in the UK:
  - Award and recognition programme design at local and global level
  - IC bonus plan design
  - Collaboration and partnership with the Global Operations Service Centre (GOSC) to deliver timely and accurate IC services and programme administration
  - Quota setting methodology design
  - Analyse IC programme health and identify improvement opportunities
  - IC-related compliance policy management and application (GMIS policy)
  - IC data analysis and insights generation to drive strategic IC model evolution discussions with business stakeholders
• Leads other International Markets / IDM strategic projects as assigned.
• Develops deep expertise in the products, markets, and business priorities of the UK market.
• Stays current on the latest Incentive Compensation industry trends.
• Leverages forward thinking and industry knowledge to anticipate strategic business needs and requirements.
• Works proactively with Business Leaders to identify solutions and design simple, motivating, fiscally responsible, and compliant IC plans.
• Enables the International Markets IC & CFCD CoE to implement service improvements and innovation.

Drive Incentive Compensation Services in the UK:

• Design simple, motivating, fiscally responsible, and compliant IC plans and recognition programmes to drive Customer Facing Colleague behaviors and performance in alignment with business strategy execution priorities.
• Lead the delivery of Incentive Compensation services, providing thought leadership, innovation, and leading industry practices.
• Analyse existing IC plans and deliver insights to optimise plan performance and field force engagement.
• Define and apply quotas, bonus recognition, and manage competitions, contests, and awards for field force colleagues.
• Proactively identify potential IC compliance risks and partner with Audit Readiness & Quality Oversight to manage and facilitate corporate audits.
• Effectively navigate through ambiguity and a matrixed organisation to lead and complete strategic projects.
• Leverage breadth of IC knowledge and past experience to self-initiate projects and drive necessary courses of action.

Exercise Independent Judgement to Improve IC Service Delivery:

• Streamline and scale systems and platforms in the UK.
• Identify innovation and operational support opportunities; take thoughtful, compliant risks to advance new IC processes and methodologies.
• Drive business alignment to the Incentive Compensation Design service catalogue definitions, processes, enhancements and strategies.
• Drive transformation, standardisation, optimization, and automation to improve IC service efficiency, quality, and speed.
• Collect, provide, and analyse IC data and insights to support service delivery optimization and enhance operational effectiveness.
• Support the usage of Commercial Ops service delivery tools and platforms.
• Improve quality, consistency (One Pfizer), and compliance across all Business Units.
• Ensure service delivery meets agreed quality plans in collaboration with the GOSC, Quality Oversight, and Global Compensation to address compliance requirements, minimum standards, and service guidelines.

Define Priorities to Drive Efficient and Effective Stakeholder Engagement:

• Participate in above-market projects.
• Develop a deep understanding of the business landscape and execution strategies to determine key IC priorities and their commercial impact.
• Proactively engage with the CMO Business Partner and Business Leads to ensure alignment with business strategy and enable highly effective customer engagements by Customer Facing Colleagues.
• Shape, support, and implement IC Design capabilities as part of the CMO roadmap and International Markets IC & CFCD CoE strategic roadmap.
• Influence stakeholder decision-making by driving Simplification, Optimisation, and Standardisation in IC plans.
• Forecast and plan resource requirements for IC projects; manage the IC budget to ensure service delivery commitments and financial expectations are met.

Basic Qualifications:

• Bachelor's degree (BA/BSc) required
• Strong commercial experience, preferably in Incentive Compensation work.
• Fluency in English (written and spoken) required.
• Demonstrated ability to independently manage complex, multifaceted projects over extended timelines.
• Proven track record of delivering strong business performance results.
• Strong cross-functional collaboration skills with experience across multiple Business Units or diverse roles.
• Demonstrated experience leading innovation and transformation programmes.
• Proven ability to engage and influence senior stakeholders effectively.
• Track record of building and sustaining strong, high-performance team cultures.
• Strong drive for operational optimization and service excellence.
• Demonstrated agility and capacity to independently drive programme completion within accelerated timelines.

Preferred Qualifications:

• MBA or equivalent Master's-level qualification
• Deep expertise in Incentive Compensation design, operations, and analytics within the pharmaceutical or life sciences industry.
• Experience working within a globally connected, locally embedded operating model.
• Familiarity with IC tools, platforms, and automation technologies.
• Experience contributing to or leading service design and transformation within a commercial operations or shared services environment.
• Strong understanding of UK healthcare and pharmaceutical regulations as they relate to commercial operations and incentive structures.
• Demonstrated ability to deliver exceptional customer and stakeholder experiences consistently.

Work location assignment: Hybrid (some office presence will be needed)
The closing deadline of applications is June 1st 2026.
All applicants must have the relevant authorization to work in UK.
Purpose
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