Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
PTC, a recognized leader in Field Service Management (FSM), helps customers keep the world running with solutions built natively on Salesforce. As we expand across Europe, we’re seeking a player-coach Solutions Engineering Manager to lead, mentor, and actively contribute to our high-performing pre-sales team focused on enterprise service transformation.
This is a rare opportunity to influence how asset-centric businesses across manufacturing, energy, utilities, and healthcare deliver service excellence. You’ll shape the team, engage directly with customers, and collaborate with sales, product, and marketing to drive success.
Your Mission
As a hands-on leader of the European Solutions Engineering team, you will:
- Lead by Example: Actively participate in key sales cycles—developing solution strategy, presenting to executives, and demonstrating platform value.
- Coach & Inspire: Mentor and grow a team of Solutions Engineers, sharing your expertise and empowering them to succeed across technical and strategic dimensions.
- Drive Field Service Transformation: Guide enterprise customers on their journey from legacy systems to modern, AI-powered FSM platforms.
- Be a Strategic Partner: Collaborate with Sales and cross-functional leaders to craft compelling, value-led narratives that resonate with business and IT stakeholders.
- Bridge Product and Market: Ensure insights from the field shape the product roadmap, aligning innovation with regional market needs.
Key Responsibilities
- Co-own the field engagement model with Sales leadership, aligning on regional strategy and key pursuits.
- Act as both manager and contributor—supporting live deals, facilitating discovery, and crafting differentiated solutions.
- Guide your team in designing and delivering impactful demos, ROI-driven messaging, and architectural recommendations.
- Lead recruiting, onboarding, and career development across a distributed SE team spanning multiple European markets.
- Optimize SE operations: headcount planning, enablement, coverage models, and KPIs.
- Represent ServiceMax at industry events, customer forums, and executive workshops.
Skills and Experience
Leadership & Player-Coach Mindset
- 8–12+ years in pre-sales or customer-facing technical roles, with 3+ years in a leadership role.
- Experience leading high-performing SE teams while maintaining the ability to roll up your sleeves and dive into deals.
- Passion for coaching, setting the tone, and leading from the front.
Field Service Domain Expertise (Preferred)
- Deep understanding of the service lifecycle: work orders, scheduling, asset tracking, IoT, and entitlements.
- Experience with the Salesforce ecosystem (ServiceMax, Service Cloud, or other FSM platforms).
Customer Engagement
- Skilled at engaging both technical and executive stakeholders.
- Adept at value-based selling and connecting technology to business outcomes.
Technical Acumen
- Strong understanding of SaaS architecture, APIs, and cloud platforms.
- Exposure to AI/ML in service, mobile workforce enablement, and analytics tools.
Cultural Fit
- Based in the UK or Europe; willing to travel across the region.
- Collaborative, entrepreneurial, and energizing leader who thrives in fast-moving environments.
- Committed to building inclusive teams and fostering psychological safety.
Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
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