Solutions Architect

JOB DESCRIPTION

Harmonic Security lets teams adopt AI tools safely by protecting sensitive data in real time with minimal effort. It gives enterprises full control and stops leaks so that their teams can innovate confidently.

We are led by cybersecurity experts and backed by top investors including N47, Ten Eleven Ventures, and In-Q-Tel.

We’ve gained early traction and strong product-market fit with a world-class team, and we’re now focused on scaling our platform with customers at the center. This is an opportunity to join early, work directly with cutting-edge enterprises, and help define how organizations securely adopt AI at scale—while shaping a new category in cybersecurity.

You’ll report to the Director of Solutions Architecture and will work closely with product, engineering, marketing, and partner teams. This is a highly cross-functional role where you'll serve as the technical bridge between prospects evaluating our platform, customers deploying it, and partners extending our reach.

You'll play a key role in helping prospective and existing customers understand how Harmonic can address their unique challenges.

Your days will be a mix of engaging with prospects and existing clients to demonstrate the capabilities of our product through technical storytelling, building proof of value (POV) plans, and executing them smoothly and successfully. Our Solutions Architects are experts in bridging the gap between the customer and our product and engineering teams, ensuring that real-world customer requirements are clearly understood, helping to drive the evolution of our product.

Success in this role means building strong relationships with customers, guiding them through their AI adoption journey, and ensuring they feel confident and empowered to use Harmonic’s solution to its fullest potential.

• Responsible and accountable for all pre-sale technical activities
• Collaborate closely with customers to create and execute tailored POCs that highlight how Harmonic simplifies data protection for the GenAI era
• Work as part of the EMEA/DACH sales team to close new business opportunities and support existing customers through the lifetime of their contracts
• Work closely with product and marketing to turn deep technical insights into compelling content and messaging
• Stay on top of the competitive landscape to help shape our story and spotlight what makes Harmonic stand out

• A proven track record in a solutions engineering or presales engineering role. Experience in customer-facing post-sales roles such as technical customer engineering or technical account management, or in security, is a plus

• Hands-on experience and a deep understanding of deploying and managing software in enterprise environments, as well as working with MDM solutions such as Intune, JAMF, and Kandji
• Comfort operating in ambiguity, confidently using new tools and environments, and troubleshooting live issues under pressure
• A hands-on, team-first mindset, quick to step up for new challenges and support others
• Scripting experience (Python, shell, PowerShell, etc.)
• Proactive ownership, delivering the best customer outcomes with little guidance
• A self-starter attitude, driven to research, investigate, and learn independently to solve problems

This isn’t just a job; it’s an opportunity to be part of a team that is redefining cybersecurity.
We believe today’s talent is tomorrow’s success, and we’re committed to creating an environment where you can do the best work of your life.

• Competitive pay and meaningful equity with a direct stake in Harmonic’s success
• Comprehensive benefits, pension plan, generous PTO, and flexible hybrid work
• A small, passionate team that values transparency, creativity, and learning
• Thoughtful leadership that cares deeply about growth, impact, and people
• Annual global offsites (past trips include Lisbon and Nashville)
• The chance to directly shape both our product and our culture as we build a category-defining company

• Flourish in the Unknown: We relish being thrown into new, unfamiliar situations that require initiative and rapid decision-making. We orient ourselves quickly and deliver results with minimal guidance.
• Never Full: We never hesitate to raise our hands and take on challenges to assist those in need. We hunger for opportunities to learn and do more.
• Perfect Harmony: We have a genuine willingness to assist and support one another to create cohesion and unity. We foster success through collaboration and honest sharing of feedback and ideas, enabling everyone to grow and produce their best work.