About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is located in Austin, TX. Our office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
As a skilled and experienced Solutions Architect you are called upon to design and deliver innovative technical solutions that drive customer success.
As a key member of the Professional Services team, you will collaborate with pre- and post-sales teams to scope, architect, and implement solutions that help customers adopt and extend the LM platform. You will play a vital role in solving complex business challenges for our most strategic customers while advancing LogicMonitor’s best-in-class IT monitoring platform.
This role offers the opportunity to make your mark by shaping customer outcomes, championing impactful solutions, and driving growth for both our customers and LogicMonitor.
Here's a closer look at this key role:
- Customer Engagement: Collaborate with prospects and customers to scope custom implementations, integrations, and solutions that maximize the value of LogicMonitor’s platform.
- Feasibility and Proposal Development: Assess the feasibility of monitoring use cases and integrations, clearly articulating value, impact, and effort to both technical and non-technical stakeholders. --
- Technical Research: Explore emerging technologies and new product features to enhance monitoring capabilities and guide services approaches for platform enhancements.--
- Services Estimation and Documentation: Develop detailed estimates for services proposals, including timelines, effort, and pricing. Partner with Sales and Customer Success teams to draft comprehensive Statements of Work (SOWs) and collaborate on peer reviews.
- Post-Sales Implementation: Lead post-sales discovery and design of custom solutions while assisting Solutions Engineers with deployment tasks during Professional Services engagements.
- Process Improvement: Contribute to internal initiatives by optimizing pre-packaged Professional Services offerings, enhancing standard operating procedures, and driving automation for scalable service delivery.
- Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or equivalent practical experience.
- 5+ years of IT experience supporting domains such as server, network, security, storage, virtualization, or cloud infrastructure, with a strong understanding of ITIL best practices.
- 3+ years of programming experience in Python, PowerShell, Java, Groovy.
- Experience with REST or SOAP APIs, including HTTP, JSON, XML, and regular expressions.
- Proven experience in a customer-facing role, such as professional services or consulting.
- Willingness to travel up to 10-20%
Residents of California, click Here to view our California Applicant Privacy Notice.
Anticipated Application Close Date: 03/31/2025
LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.
Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page.
The Base Salary range for this role is:
$94,815—$121,000 USD
Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.
