Curious about what it’s like to work at the world’s number 1 discovery platform as a Solution Engineer? We’re glad you asked!
What is the key purpose of a Solution Engineer?
Taboola is seeking a Solution Engineer to proactively engage with premium clients in Japan, facilitating the seamless integration of Taboola's digital content into their websites and mobile applications. This role is centered on providing technical support and strategic consultation to both new and existing clients while working in close collaboration with Taboola’s business teams. The position involves engaging with internal and external stakeholders from various departments, including Sales & Account Management, Product Management, Production Support, and R&D, to ensure successful client onboarding and impactful product launches. Responsibilities include hands-on technical configuration, overseeing publisher implementations to optimize performance, and managing multiple launch and optimization projects within tight deadlines. This role requires cultivating strong relationships across teams, earning trust, and delivering value through a combination of technical expertise, client-centric thinking, and exceptional interpersonal and presentation skills. The ideal candidate will have a robust background in web or mobile application development, complemented by experience in project management and client-facing roles. This position demands a proactive and solution-oriented mindset to ensure clients achieve maximum success with Taboola's offerings.
What skills and qualifications do I need?
For this role it is essential that you:
1. Fluency in Japanese and English (reading, writing, and speaking) with strong communication skills in a business environment, particularly for technical consultations.
2. Bachelor’s degree in a technology-related field or equivalent experience (e.g., Code School/Bootcamp).
3. Solid understanding of web front-end technologies, including HTML, CSS, and JavaScript. Previous experience in IT solution engineering, IT implementation, or IT project management is required.
4. Experience providing exceptional customer service, managing relationships with both internal and external teams. Excellent ability to communicate technical information clearly to both technical and non-technical audiences.
5. A positive team player with motivation, ambition, and innovative ideas, alongside great interpersonal skills.
6. Strong multi-tasking ability, with the capacity to manage competing priorities effectively.
7. A strong desire to learn new skills and continue self-improvement, with a passion for self-directed learning.
8. Flexibility in working hours, as collaboration and coordination with a global team will be necessary.
9. Experience in mobile app development or familiarity with the online media/advertising industry is a plus.
10. Three professional references must be provided for verification purposes.
What will I be doing on a day-to day today basis?
As a Solution Engineer, you will:
1. Consultation and Solution Design: Collaborate with internal and external clients to understand their requirements, offering tailored technical solutions that align with their needs and goals.
2. Project Planning: Define project scopes, establish clear timelines, and assign responsibilities to stakeholders, ensuring a well-structured implementation process.
3. Technical Implementation and Delivery: Execute technical configurations to meet service-level agreements (SLAs) and business objectives, ensuring the successful delivery of all technical aspects.
4. Communication and Reporting: Maintain proactive communication with stakeholders by sharing regular updates on activities and progress in the Japan market.
5. Client Engagement and Support: Serve as the primary technical contact for clients, addressing their inquiries promptly and effectively via appropriate channels.
6. Issue Resolution and Follow-up: Troubleshoot and resolve technical and integration issues efficiently, escalating as necessary with thorough documentation to ensure swift resolutions.
7. Ownership and Accountability: Take full responsibility for technical deliverables and issue investigations in the Japan market, ensuring that all outcomes meet stakeholder expectations.
8. Client Consultation: Provide technical insights during external client meetings, offering tailored solutions with or without the support of Taboola’s business teams.
9. Data Analysis and Optimization: Continuously analyze data to identify opportunities for optimization, addressing abnormal trends proactively to maintain performance excellence.
10. Process Adherence and Expectation Management: Drive operational efficiency by following established processes, guidelines, and best practices, while guiding teams and clients to adhere to these protocols. Advocate for scalable solutions, minimizing customizations to support long-term growth.
Why Taboola?
- If you ask our employees what they love about Taboola they will tell you that here they are able to discover their best professional self, explore where they can grow to, and learn from and together with smart and talented people.
- We work with some of the biggest names in the business. Our clients include NDTV, India Today Group, and Zee Network.
- Hybrid working model with competitive salary and performance bonus
What is Taboola?
Taboola is the world’s leading content discovery platform, serving 360B recommendations to over 1B unique visitors each month on the web’s most innovative publisher sites, including the BBC, Axel Springer, LeFigaro, Evening Standard, NBC, USA Today and more!
Since our inception in 2007, Taboola’s team of ninja-like engineers and digital media experts has built the world’s largest and most advanced discovery platform – or “search engine just the other way around” – that provides more than a billion users each month with personalized recommendations on many of the most innovative and most visited websites on the internet.
Thousands of leading publishers (e.g. India today, Zee, NDTV) and media agencies use Taboola’s innovative technology to increase user engagement, monetize their traffic and distribute content to committed users on the web.
Today there are more than 1,400 taboolars around the world (and the number is growing) connecting users to content they might like but didn’t know existed. We have offices in New York, Los Angeles, London, Berlin, Paris, Tel Aviv, New Delhi, São Paulo, Shanghai, Tokyo and Bangkok
Sounds good, how do I apply?
It’s easy, submit your CV by clicking the “Apply” button below.
Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.
