Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of +$1.5B, the company's technology protects 900 million people in 190 countries.
The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. Join Us!
You:
You are a technical and consultative leader for Feedzai's product implementations. You'll need to bridge the gap between client needs and technical solution delivery. Your function as a subject matter expert in the field is to advise on best practices as well as repeatable, maintainable, and scalable solutions. You are called in during the sales cycle to help with the client's needs, and your involvement continues after the sale has completed. You take the client's needs and requirements and design a high-level solution for the client, helping identify gaps in existing out-of-the-box solutions and creating the backlog of work items for the engineering team to implement. You should be involved in many projects at once and will need to ensure that what is designed has global application and capability of reuse. You need to be responsible for a performant system design and will need to be able to work on troubleshooting and resolving technical issues during the project. You are not expected to code on a project each day but will be regularly reviewing the code of others and assessing the project status to ensure their solution is being implemented properly. You will also work to develop code modules, tools, utilities, and processes that can be shared among multiple projects to ease and simplify implementation practices.
Your Day to Day:
- Review client requirements and translate them into a cohesive design and development backlog for the engineering team.
- Review product solutions and determine the best fit for the client environment.
- Present on Feedzai Technology to clients and advise on best practices for implementation.
- Review code and work of the project engineering team to ensure it matches your solution and vision.
- Monitor and advise on multiple projects at once.
- Review projects on a holistic level to determine methods to improve implementation efficiency either through reuse, process improvement, or product change.
- Develop and maintain tools, utilities, or libraries to facilitate project implementation.
- Ensure solution design and implementation are performant, troubleshoot any performance issues, and adjust the design to compensate.
- Troubleshoot and resolve level 2 support issues.
You Have & You Know-how:
- 5+ years of Java development experience
- 2+ years of systems/solution design experience
- Experience in large-scale enterprise design
- Experience with Cloud technologies (AWS, Azure, Google Cloud)
- Experience with Server technologies: RabbitMQ, Kubernetes, Kafka, Spark, Elasticsearch, Logstash, Kibana
- Experience with Relational and NoSQL databases (MySQL, Oracle, Cassandra)
- Java and network application performance tuning and troubleshooting techniques
- Java memory management, garbage collection, and allocation troubleshooting
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Your First 30-Days at Feedzai:
You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!
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Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Feedzai does not accept unsolicited resumes from recruiters or employment agencies.
Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.
