About Us
TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of travel for work. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.
TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design.
Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,400 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025 we raised $200 million in a Series E funding round, increasing our valuation of $2.7 billion.
We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.
These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel
The Role
We are looking for a customer-oriented and result-driven candidate to join our Account Management Team. As an Account Manager at TravelPerk, you will be actively contributing to our continued customer satisfaction as well as working to increase growth and margin within existing accounts. In this role you will be responsible for a portfolio of small and medium sized accounts within UK and Irish markets. You must possess a genuine hunger to navigate your accounts in a fast-changing, hyper-growth environment, be ready to roll-up your sleeves and work hard.
What will you be doing?
- Own a portfolio of SMB (small and medium) customers and develop a high level of customer engagement with your contact and key decision makers within your accounts.
- Gain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximises their usage of TravelPerk.
- Identify growth opportunities and develop your portfolio by adding new business opportunities.
- Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders.
- Be an expert on the portfolio of TravelPerk products in order to meet & exceed quarterly targets of up-selling and cross-selling.
- Develop strong relationships with your clients that will shape their business travel programmes.
- Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions.
- Act as a key contact between the internal TravelPerk teams and the Account Management Team, to ensure product integrations during roll-outs are as smooth as possible.
- Effectively prioritise your time in order to maximise impact in key business areas.
What you will need to succeed?
- Native or near native level of English.
- Minimum 1-2 years of account management or customer success experience.
- Background within a SaaS or travel-tech business is highly preferred.
- Outstanding presentation & communication skills and the ability to build deep relationships.
- Great prioritisation and time management skills.
- Result oriented mindset while keeping customer satisfaction as your top priority.
- Great ability to analyse and translate data for your customers.
On top of that, you will only be the right candidate if you are...
- Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology.
- Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
- Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around.
- You seek feedback early and often and are open to both give and take constructive criticism.
Our Benefits
- 💰 Competitive compensation, including equity in the company;
- 🌴 Generous vacation days so you can rest and recharge;
- 💊 Health perks such as private healthcare or gym allowance, depending on location;
- 🧩 "Flexible compensation plan" to help you diversify and increase the net salary;
- 🥳 Unforgettable TravelPerk events, including travel to one of our hubs;
- 💙 A mental health support tool for your well-being;
- 📒 Exponential growth opportunities;
- 🫶 VolunteerPerk - We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice.
How we work
Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.
At TravelPerk, we prioritize experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.
TravelPerk is a global company with a diverse customer base—and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.
All official communications will come from email addresses ending in @travelperk.com, our main social channels, or verified recruiters on LinkedIn linked to our official accounts.
