Site Reliability Engineer (SRE) - Financial Wellbeing

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Job Description Summary

Job Description

JOB TITLE: Senior Site Reliability Engineer
SALARY: £70,929 – £78,810 (Chester); £81,999 - £91,110 (London only)
LOCATION: Chester or London 
HOURS: Full-time 
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

Join our Financial Wellbeing Platform as its first Site Reliability Engineer and apply your expertise of the full software development lifecycle that benefit customers in financial difficulty. 

About this opportunity
You'll be joining the Financial Wellbeing Platform, a team dedicated to supporting customers that face extenuating circumstances that impact their ability to meet their financial commitments. Our mission is to support these customers back to financial health. The guidance we provide will build trusting and long-term relationships that help customers maintain good financial health. The Recoveries & Application Management Lab Team within the Financial Wellbeing Platform work across the platform to provide specialised skills and services that allow them to deliver services to our customers. 

The Recoveries & Application Management Lab are building new systems and solutions. The role offers the chance for someone to engage and share their experience, serving as a mentor in the team's decision-making processes related to site reliability that are effective and efficient.

Once the SRE support is evaluated, the selected person will join the Platform Engineering team to establish the SRE role by managing the cloud environment, developing solution designs, explaining incident management practices, conducting root cause analysis, and handling business changes. The successful candidate will be required to balance the demands of the LBG business and both stability and scalability requirements to reach a successful and scalable outcome. 

Day to day, you will:
- Create documentation that details the establishment of the SRE function within the platform, supported by procedures that outline the guidelines to be followed through the incorporation of existing documentation. 
- Provide a framework in which to operate the cloud systems under 
- Lead the transition to cloud infrastructure and improve observability across systems
- Identify and eliminate toil through automation
- Manage incidents and post-mortems to improve service reliability
- Mentor engineers and support team development
- Collaborate with Product Owners to balance operational and development priorities

Why Lloyds Banking Group   
If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What you’ll need:
- Proven experience as a Site Reliability Engineer in cloud environments (GCP or AWS)
- Understanding of SRE principles including SLIs, SLOs, error budgets, and toil reduction.
- Strong scripting and infrastructure-as-code (IaaC) skills (Terraform, Harness, GitHub)
- Demonstrable experience in the Agile ways of working that focuses on delivering customer value and applying the Agile mindset; familiarity with tools like Jira
- Ability to lead incident response and drive service improvements
- Strong collaboration and mentoring skills

And any experience of these would be really useful:
- Azure cloud environment experience, including connectivity, data buckets, secrets management, migration, and governance challenges. 
- Familiarity with containerisation and orchestration tools like Docker, Jenkins, GitHub, , and Terraform 
- Secure programming practices and experience of secure file transfer protocols, risk remediation, and audit actions
- Technical operations and service engineering

About working for us
We also offer a wide-ranging benefits package, which includes:
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

 
This is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.