Site Reliability Engineer III

Job Description
Role Overview
As a Site Reliability Engineer III at JPMorgan Chase within the External Collaboration team, you will lead development and integration of collaboration platforms such as VDRs, Microsoft 365 B2B, Client Portals, and Google Workspace.
Key Responsibilities

• Design and manage secure external sharing solutions and workflows.
• Oversee identity and access for external users, including Entra ID, OAuth 2.0, and conditional access.
• Evaluate and onboard SaaS tools in line with compliance needs.
• Troubleshoot platform issues and enhance reliability.
• Work across teams to deliver scalable, user-friendly experiences.
• Support proof-of-concept projects for collaboration improvements.
• Understand federated authentication via Google Identity & Microsoft Entra ID.
• Apply change management practices and agile frameworks to implement account level changes, providing testing, documentation, and guidance to operations for global tenant-wide changes.

Required qualifications, capabilities & skills

• BS/BA and experience in SaaS collaboration and enterprise IT.
• Hands-on expertise in:
• Microsoft 365 B2B, Google Identity/Workspace
• Virtual Data Rooms
• PowerShell or Python scripting
• Microsoft Graph and Google APIs
• Entra ID, app registration, identity federation
• OAuth 2.0 and secure authentication
• Experience in large-scale hybrid environments focused on security and performance.
• Familiarity with IT operations, change control, and incident management.

Preferred qualifications, capabilities & skills

• Experience with modern frameworks (Node.js, React, Java, C#).
• Knowledge of cloud-native and serverless architecture.
• Monitoring skills (Azure Monitor, Splunk, Datadog).
• Committed to building inclusive, secure collaboration settings.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.