ServiceNow Platform Systems Administrator

ServiceNow Platform Systems Administrator

Req number:

R5201

Employment type:

Full time

Worksite flexibility:

RemoteWho we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As the ServiceNow Systems Administrator you will oversee the configuration, customization, and maintenance of the ServiceNow platform

Job Description

We are looking for a ServiceNow Systems Administrator to oversee the configuration, customization, and maintenance of the ServiceNow platform. This position will be full-time and remote

What You'll Do

• Oversee the configuration, customization, and maintenance of the ServiceNow platform, ensuring optimal performance and stability

• Lead the implementation of new modules, applications, and enhancements based on business requirements

• Collaborate with IT and business stakeholders to define and document technical specifications and workflows

• Develop and enforce best practices for ServiceNow administration, including system security, user access, and data integrity

• Troubleshoot and resolve complex issues related to the ServiceNow platform, providing timely support to users

• Conduct system upgrades, patches, and maintenance to ensure the platform is up-to-date and secure

• Create and maintain comprehensive documentation for system configurations, processes, and procedures

• Provide training and mentorship to junior administrators and other team members on ServiceNow functionalities and best practices

• Monitor system performance metrics and make recommendations for improvements and optimizations

• Stay current with ServiceNow updates, features, and industry trends, evaluating their potential impact on the organization

What You'll Need

Required:

• Bachelor’s degree in Information Technology, Computer Science, or a related field

• 5+ years of experience as a ServiceNow Administrator, with a proven track record of successful implementations and management

• Strong understanding of ITIL processes and ServiceNow best practices

• Proficiency in ServiceNow scripting languages (JavaScript, GlideScript) and web technologies (HTML, CSS, AJAX)

• Experience with ServiceNow modules such as Incident, Problem, Change, and Asset Management

• Excellent analytical and problem-solving skills, with strong attention to detail. Outstanding communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders

• Enforce ServiceNow license management & governance (e.g. User, App, API Usage, Custom Tables, etc.)

Preferred:

• ServiceNow Certified System Administrator (CSA) certification

• Additional ServiceNow certifications (e.g. Certified Implementation Specialist)

• Experience with ServiceNow integration tools and APIs

• Knowledge of database management and SQL (MariaDB)

• Experience with ServiceNow Remote Process Synchronization

• Experience with ServiceNow On-Prem instance implementation, management, and troubleshooting

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.