ServiceNow Architect Principal Engineer

About the Role:
Wells Fargo is seeking a ServiceNow Architect - Principal Engineer. This role is an enterprise-level technical leader responsible for defining and driving the architectural and engineering direction of the ServiceNow platform. This role ensures platform initiatives are delivered securely, at scale, and in alignment with enterprise standards, while enabling innovation, operational excellence, and an exceptional employee experience.
This role serves as a technical authority and integrator across governance, GenAI capabilities, platform stability, and modernization initiatives.
Position Responsibilities and Expected Outcomes:
Platform CoE Maturity & Governance
Outcome: A scalable, enforceable governance model that enables innovation without sacrificing platform health and increased Technical Debt.

• Lead technical feasibility and integration efforts as governance expands to include:
  - Artificial Intelligence
  - Solution Domains Across IT, HR, Risk and Platform
• Establish and evolve platform standards, patterns, and guardrails
• Ensure governance models are scalable, pragmatic, and consistently applied across the ServiceNow ecosystem

GenAI Optimization on ServiceNow
Outcome: Secure, performant, and business-aligned GenAI capabilities at enterprise scale.

• Align designs on GenAI capabilities on ServiceNow
• Operationalize the AI governance framework
• Optimization of AI Search, Now Assist, Agents and Agentic Flows
• Provide technical leadership for:
  - GenAI funding plans
  - Business case development
  - Architectural alignment with enterprise AI strategy

Unified Employee Experience
Outcome: A seamless, cohesive experience across tools and platforms.

• Provide technical leadership for the Agent-to-Agent (A2A) protocol between Wells Fargo Enterprise Solutions and ServiceNow
• Ensure integrations are:
  - Maintainable
  - Scalable
  - Resilient
• Enforce consistent UX and interaction patterns across employee-facing experiences

Technical Debt Reduction & Modernization
Outcome: A modern, sustainable platform with reduced long-term risk.

• Partner with Platform Architects to:
  - Identify technical debt across GenAI and platform domains
  - Prioritize remediation based on risk and business impact
• Drive modernization efforts that align with long-term platform health and enterprise architecture standards

Strategic Responsibilities

• Align platform engineering strategy with:
  - Product strategy
  - Enterprise architecture
• Define, document, and enforce technical standards and best practices
• Produce architecture artifacts such as:
  - Product Architecture Specifications (ArchSpecs)
  - Design standards and reference architectures
• Lead application portfolio modernization and rationalization
• Serve as a trusted technical partner to:
  - Engineering leadership
  - Product management
  - Enterprise architecture
  - Technology executives

Required Qualifications:

• 7+ years of Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 5+ years of ServiceNow Development, Design, or Implementation experience

Desired Qualifications

• Proven experience establishing and scaling a Platform Center of Excellence (CoE) with enforceable governance models that balance innovation with platform health and technical debt control.
• Hands-on expertise designing and operationalizing AI governance frameworks on ServiceNow, including AI Search, Now Assist, Virtual Agents, and Agentic flows, with emphasis on security, data residency, model risk management, prompt/response guardrails, and performance.
• Advanced experience architecting resilient, scalable, maintainable integrations (APIs, eventing, messaging) across large tool ecosystems; familiarity with A2A protocols, zero-trust patterns, and observability/SRE practices for integration health.
• Experience in financial services or other regulated industries; familiarity with model risk management and data protection in AI-enabled features.
• Executive presence and influence-serving as a trusted partner to engineering leadership, product management, enterprise architecture, and technology executives; skilled at portfolio rationalization, platform strategy alignment to product strategy, and value realization.
• ServiceNow Certified Application Developer
• ServiceNow Certified Implementation Specialist
• ServiceNow Certified Technical Architect / Certified Master Architect
• Strong verbal, written, and interpersonal communication skills
• A BS/BA degree or higher

Job Expectations:

• Ability to travel up to 10% of the time
• Ability to work in a fast-paced, high-demand environment while balancing multiple priorities.
• This position offers a hybrid work schedule
• This position is not eligible for Visa sponsorship

Locations:

• 1525 WT Harris Blvd, Charlotte, North Carolina
• 300 South Brevard, Charlotte, NC
• 2600 S Price Rd, Chandler, Arizona
• 194 Wood Ave S, Iselin, NJ
• 550 4th St, Minneapolis, MN
• 401 Las Colinas Blvd. Irving, TX

Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$159,000.00 - $305,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
23 Feb 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.