Service Delivery Engineer

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
This role is in support of Cencora's veterinary and livestock production solutions marketed through our MWI Animal Health business. MWI Animal Health is a leading brand of Cencora, offering animal health services globally.
We're looking for a Service Delivery Engineer to support the onboarding and ongoing delivery of our solutions into veterinary practices.
This is a varied, hands-on role where you'll be responsible for configuring, installing, and supporting hardware, systems, and integrations to ensure customers are successfully set up and continue to operate effectively.
You'll work closely with internal teams and customers, providing both remote and on-site support, owning escalations, and helping deliver projects to agreed milestones. This role combines technical troubleshooting, customer interaction, and service delivery in a fast-paced environment.
Key Responsibilities

• Support customer onboarding and implementation activities, both remotely and on-site
• Configure and install hardware including desktops, laptops, printers, tills, and peripherals
• Install and configure software such as Microsoft 365 and anti-virus tools in line with company standards
• Troubleshoot and resolve escalated hardware and network issues within agreed SLAs
• Act as a key escalation point for 1st Line Support
• Provision and configure cloud services in Azure for customer environments
• Support third-party integrations via APIs, including coordination with external vendors
• Configure system modules to ensure customers have the correct functionality
• Perform structured diagnostics and provide safe remote remediation
• Run Azure Pipelines to support integration and deployment activities
• Use SQL Server to investigate issues and run approved scripts
• Carry out upgrades and post-change validation activities
• Maintain accurate documentation, knowledge base articles, and SOPs
• Manage workload and priorities through tools such as Jira, Halo, Confluence, and LogMeIn
• Attend customer sites to install, validate, and troubleshoot hardware and networking setups
• Work to project deadlines, providing updates and raising risks where needed

Skills and Experience Required

• Experience in Service Delivery, Technical Support, or Resolver Group environments
• Strong troubleshooting skills across hardware, software, and networks
• Experience working in SLA-driven support environments and handling escalations
• Hands-on experience with customer onboarding, implementations, or field-based support
• Good understanding of networking (TCP/IP, LAN, WAN, VLAN)
• Experience with Azure (or similar cloud platforms)
• Experience using SQL for investigations and script execution
• Experience supporting integrations and working with APIs
• Strong communication skills and ability to explain technical issues clearly
• Excellent organisation, prioritisation, and time management skills

Additional/Desirable:

• Experience with Azure Pipelines or similar CI/CD tools
• Knowledge of SD-WAN or VoIP
• Experience across varied customer network environments
• Experience creating technical documentation or knowledge base articles

Additional Information

• Remote-based role with regular travel to customer sites and office locations
• Car allowance included
• Occasional out-of-hours or weekend work may be required depending on customer needs
• A full UK driving licence is essential
• Ideally based south of Birmingham

What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: Centaur Services
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned