Senior Workday Post-Deployment Support Consultant (Reporting & PRISM Specialist)

About the Role

As a Workday Post-Deployment Support Consultant (Reporting & PRISM Specialist) at Kainos, you will play a critical role in supporting our global customers post-deployment. Your primary focus will be on Workday Reporting, with experience in PRISM Analytics highly desirable. You’ll be responsible for configuring, troubleshooting, and optimising Workday reporting solutions, ensuring our clients continue to derive value from their Workday investment.

This is a hands-on, client-facing role suited to experienced consultants who thrive in fast-paced environments and are passionate about delivering exceptional support. You will also help develop the skills of junior team members and contribute to a culture of continuous improvement.

Key Responsibilities

· Efficiently manage and prioritise incoming Workday Reporting tickets to ensure timely resolution and high client satisfaction.

· Perform accurate triage of support cases, assessing case type, impact, urgency, and priority.

· Design, build, and deliver Workday reports (Advanced, Matrix, Composite, dashboards) tailored to customer requirements.

· Leverage PRISM Analytics where applicable to deliver advanced reporting and data solutions.

· Ensure compliance with Service Level Agreements (SLAs), particularly around Target Response and Fix Times.

· Collaborate with the Reporting Functional Manager to review ticket volumes and drive process improvements and best practices.

· Participate in client meetings to provide insight, suggest improvements, and deliver enhancements.

· Mentor junior consultants and actively promote a culture of knowledge sharing, accelerating team capability development.

· Identify opportunities for improving internal tools, templates, and support delivery processes.

Minimum (Essential) Requirements

· Workday Reporting Certification.

· Minimum of 2 years’ hands-on experience with Workday Reporting, including calculated fields, dashboards, and report performance tuning.

· Strong customer engagement skills – able to translate business needs into effective technical reporting solutions.

· Comfortable working independently and managing competing priorities under pressure.

· Proven experience in an AMS, post-deployment, or support environment, with hands-on use of ticketing and case management tools such as ServiceNow.

· Proactive and collaborative, with a strong focus on quality and customer success.

· Willingness and ability to act as a mentor or line manager to junior team members.

· Basic commercial understanding of time tracking, utilisation, and service delivery metrics.

· Willing to travel occasionally within the region (minimal travel expected).

Desirable

· Workday PRISM Analytics experience or certification.

· Familiarity with Discovery Boards or Workday People Analytics.

· Additional Workday certifications (e.g. HCM, Financials, Integrations).

· Experience managing workstreams or small teams.

· Professional qualifications in data, analytics, or business systems.

· Prior experience in a services or consultancy-based delivery model.

Why Kainos?

Kainos offers a dynamic and supportive environment where innovation, collaboration, and customer focus drive success. As a key member of our Workday AMS practice, you’ll have the opportunity to grow your skills, lead high-impact work, and help global customers achieve long-term value from their Workday platforms.