Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.
We’re looking for a Snr UX Researcher to join our ever-evolving Payouts UX team to help us unleash the potential of every business.
Are you ready to make your mark? Then you sound like a Worldpayer.
About the team
Positioned within the centralized UX Team, you’ll join the Payouts UX Team, reporting to our Payouts UX Manager, working alongside 2 UX/UI Designers. We are focused on envisioning and creating best-in-class experiences for our customers, partners and developers around the world. We value great attitudes, creative thinking and a user-centric approach to problem solving.
What you’ll own
You’ll partner with UX, Product, and Technology to design research approaches for the Payouts customer ecosystem to uncover user needs and evaluate in-flight ideas and prototypes. Additionally you’ll:
Synthesize your research findings into actionable insights and specific product recommendations that your Design, Product, and Technology partners can put into action
Use your research insights to become expert on customer needs in the payouts domain
Create compelling research readouts and presentations that influence product design vision, roadmaps, content, and feature-level interactions
Liaise with the centralized UXR team to align on strategies and best practices
Mentor and educate Product Designers, Product Managers, and other stakeholders on research approaches and methods.
Partner with and seek out team members who can help you triangulate your qualitative findings with product usage data, user data, or any other relevant analytics to help paint complete picture of how the products are working for our end-users and clients
Help establish and maintain a panel of user research participants to streamline user recruiting efforts
Where you’ll own it
You’ll own it in our thriving London Walbrook hub. Our sites are hubs of activity, conversation, and openness. With inspiring, stylish workspaces we want people to feel excited to come and do their best work.
What you bring
5-7 years working experience with a position on a UX Team with the title of User Researcher or UX/Product Designer running research studies and uncovering insights that directly influenced features within software/web-based applications. Examples of research readouts/reports are required for consideration for this position:
Demonstrated experience selecting the right research approach for a given context within the wide spectrum of research methods from generative to evaluative
Experience helping teams establish and articulate the right research objectives to focus on before jumping into research activities
Strong analytical and synthesis skills with examples of research results that have turned into product insights, feature enhancements, and/or new product/feature opportunities
A pragmatic approach to doing just enough research to get the job done and make a positive impact on the work, even if sometimes that means recommending no research until later in the product lifecycle in the interest of time
Experience with remote testing tools and conducting in-person studies
Ability to get very close to the work to understand the products and the target audiences’ workflows – we are looking for more than high-level or thematic results
Working knowledge in usability and interface principles – understands user-centered design process
Excellent verbal and written communication skills – this position requires the ability to present research readouts to internal audiences, ask the right questions, and clearly communicate next steps so that everyone has a shared understanding
Worldpay perks - what we’ll bring for you
We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.
A competitive salary and benefits.
Time to support charities and give back to your community.
Parental leave policy.
Global recognition platform.
Virgin Pulse access.
Global employee assistance program.
What makes a Worldpayer
At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.
Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.
Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.
Does this sound like you? Then you sound like a Worldpayer.
Apply now to write the next chapter in your career. We can’t wait to hear from you.
To find out more about working with us, find us on LinkedIn.
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Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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