Job title: Senior User Researcher
At Global, we think big, work hard, and never stand still. We’re the proud home of the best media and entertainment, driven by our talented and passionate people. Our mission? To make everyone’s day brighter— our Globallers, our audiences, our partners, and our communities. Whether we’re in the studio, building world-class technology, or securing record Outdoor advertising partnerships, we make sure we’re doing it as a team.
Your new role
Are you passionate about understanding people and shaping experiences that make a difference?
We’re looking for an energetic and inquisitive Senior User Researcher to join our team! You'll dive deep into the needs, behaviours, and motivations of our users, turning insights into action.
If you love solving problems, thrive on collaboration, and want to play a pivotal role in creating user-centric experiences, this is your chance to make an impact. Ready to connect the dots between people and technology? Let’s shape the future of Ad tech together!
Key Responsibilities
- Research planning (15%): Collaborate with product and business teams to define research objectives. Plan research sprints end to end from method selection, setting the goals and recruiting relevant users.
- Conducting research (40%): Lead in-depth user interviews, usability testing, and surveys to explore how customers interact with our product in real-world scenarios. Go beyond surface level observations to uncover friction points, unmet needs, and moments of delight. Explore the full user journey through real world tasks and scenarios to uncover how the product supports users’ goals, integrates into their workflows, and fits within their daily context.
- Analysis and synthesis (30%): Analyse qualitative and quantitative data to uncover patterns, insights, and pain points. Translate findings into actionable recommendations for design and development teams. Utilise relevant tooling such as Confluence and Dovetail to document.
- Present insights (15%): Present insights and recommendations clearly to cross-functional teams and stakeholders of all levels. Create impactful reports, visuals, or presentations to share findings.
What You’ll Love About This Role
Think Big: Look at the big picture as we build incredible technology that spans multiple departments and changes the industry.
Own It: Take charge of user research from planning, to execution to synthesis and communication.
Keep it Simple: Focus on building customer-orientated solutions that make things easy for our audiences to listen, interact and spend with Global.
Better Together: Collaborate with different teams both within and outside Technology to devise the research goals and share findings.
What Success Looks Like
In your first few months, you’ll have:
- Actively drawn on industry best practices and emerging trends in user research and product development, applying them to elevate the quality and impact of your work.
- Developed and implemented structured research processes including, but not limited to user interviews and surveys ensuring efficient data collection and analysis.
- Demonstrate a deep understanding of product, the target audience and the competitive landscape.
- Collaborated with technical stakeholders to understand system limitations and ensure research plans align with current capabilities and future opportunities.
- Established effective collaboration with cross-functional teams, building a culture of open communication, aligning on research goals.
- Demonstrated a tangible impact on product outcomes and roadmap, identify key user needs, pain points and opportunities for innovation using evidence backed recommendations.
What You’ll Need
- Strong analytical and critical thinking skills, with the ability to gather, analyse and interpret data from multiple sources.
- Excellent communication and presentation skills, with the ability to convey research findings and technical concepts to a diverse audience.
- At least 4 years experience conducting both qualitative and quantitative research methodologies, covering both evaluative and generative research.
- Proficiency in data analytics tools such as Google Analytics, Hotjar, Amplitude, or similar platforms.
- Attention to detail in capturing and interpreting customer feedback without bias.
- Ability to work collaboratively in a cross-functional team environment, demonstrating strong interpersonal skills and adaptability, as well as a self starter happy to work independently.
- Organisational skills for planning, conducting and documenting research.
- Comfortable influencing without control, multi-directionally across a broad range of topics.
Creating a place we all belong at Global
We are dedicated to creating a place where different voices are represented, amplified and celebrated. We know that we can’t serve our diverse audiences without first celebrating it in our people, which is why we’re passionate about creating an inclusive culture where every Globaller can belong. So, no matter who you are or where you are from, you can find your place at Global.
As a business, we believe in the importance of a healthy work-life balance and the value of a flexible and agile workforce. Therefore, we operate a Smart Working approach. If you need us to make any reasonable adjustments during your recruitment process, drop us an email at [email protected], we’ll be hap
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