Senior Technology Business Systems Consultant

About this role:
Accessibility is a key part of Wells Fargo's mission to empower all people and organizations to achieve more. Our internal assistive technology team partners with multiple lines of business across the enterprise to make that vision a reality for people with different abilities. As part of this focus, we are looking for a Senior Technology Business Systems Consultant with a strong background and knowledge of assistive technologies and accessibility to support and manage assistive technology solutions used by employees with accommodations needs.
In this role, you will:

• Support the full lifecycle of assistive technology solutions, including product evaluation, vendor engagement, procurement, packaging, deployment, and ongoing maintenance
• Manage vendor relationships and coordinate product updates, testing, and distribution to ensure continued accessibility and functionality
• Collaborate and consult with HR Accommodations and other technology teams to evaluate and resolve issues in order to identify technological solutions
• Provide production support for assistive technology software and hardware solutions, including troubleshooting and user training
• Partner with business and technology teams to evaluate moderately complex business problems related to assistive technology
• Evaluate moderately complex business problems and provide technical assistance in identifying automated systems and related procedures that are cost effective and meet business requirements
• Review and evaluate moderately complex technical business problems that can be resolved through internet or intranet based solutions
• Present recommendations for resolving business problems
• Coordinate communication and information flow between business and technology teams
• Work with business user groups to provide training, handle questions, observe user needs, and document results
• Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements

Required Qualifications:

• 4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of experience coordinating between 3rd party vendors and internal technology teams
• 2+ years of experience with enterprise software procurement and deployment

Desired Qualifications:

• The preferred candidate will have experience with assistive technologies such as: JAWS, NVDA, ZoomText, Dragon Naturally Speaking, CapTel, Braille display, and various other assistive technology hardware/software
• Knowledge and understanding of assistive technology and workplace accommodations
• Familiarity with packaging and deployment tools for enterprise software distribution
• Experience supporting employees with accessibility needs, including troubleshooting assistive technology hardware/software and providing user training
• 1+ years' experience in Agile methodologies
• 1+ years' experience using Jira - Kanban and/or Scrum
• 6+ months experience of case management experience in ServiceNow
• Knowledge and understanding of Information Technology governance risk and compliance processes such as; policies, control standards, risk management concepts, or information security

Job Expectations:

• Must be able to work onsite in Columbus, OH
• Partner with business teams in Human Resources Accommodations to create technical solutions
• Work effectively with technology partners and vendors in delivery of services
• Provide production support for assistive technology software and hardware solutions
• Sponsorship is not available for this role

Posting End Date:
11 Jul 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.