Senior Technical Product Manager - Internal Developer & Cloud Platform

Senior Technical Product Manager – Internal Developer & Cloud Platform
Location: London/Hybrid        

Reporting to: Head of Technology Operations

The Role:
Are you keen to help us evolve the platform used by around 200 engineers, handling approx. 10,000 requests a second, 14 million searches per day, and 1.5 billion minutes of time on site every month, all with less than 53 mins of downtime each year?

The Senior Technical Product Manager sits with the Platform and Reliability Engineering (PRE) team and is responsible for ensuring our internal developer platform and underlying cloud platform is managed like a product with our engineers and their value streams at the core of it.

Rightmove has a significant existing infrastructure, across Google Cloud, on-premises and in SaaS environments.  Our goal is to have a world class technology platform with developer experience, high velocity, security and reliability at its core. We are looking for people who can use their experience to help us take a big step forward in our platform vision.

Outcomes you’re striving for:

• Our Internal Developer and Underlying Cloud Platform is more Customer-Centric

• Improved Time-to-Value 

• Enhanced Business Alignment and Visibility of Platform and Reliability Engineering Value

• Improved Developer Experience

• Data-Driven/Insight Led Decision Making 

Key Responsibilities:

Internal Customer Insights
Develop, maintain and share a prioritised view of our internal customers (Product Teams, Engineers, Security, Product Owners, Data & Analytics team) platform needs, friction points and wants/desires. Calibrate with data and verbatims. Gather segmented, structured customer insights using proactive, formal methods as well as via informal conversations or surveys. 

Platform Capabilities
Create visibility, clarity, awareness, and manage adoption of our platform capabilities. 

Platform Metrics
Define, manage and report on a set of metrics and KPIs for the platform derived from our customer’s value streams.

Ensure incremental value/improvements are delivered through the platform KPIs. Continuously review and re-calibrate KPIs to underlying value.

Platform Roadmap(s)
Collaboratively develop, manage and share customer centric platform roadmaps that articulate the business value in new or changing capabilities and key items impacting customers. 

Ensure big decisions and/or trade-offs are identified and recommendations provided taking in account all factors.

Find all the business value being delivered through the work on the platform and make it visible and relevant for stakeholders.  

Planning and delivery
Own and run the quarterly planning process for PRE, ensuring engagement from teams and visibility for leadership.  

Ensure incremental value/improvements are delivered through the platform.

Collaboratively and consistently challenge everyone on who they are building for and on the business value being delivered in an initiative.

Filter incoming product/project requests to PRE for business value and priority, enabling EMs to easily prioritise requests against in-flight initiatives, backlogs, and future roadmap items.

Ensure all processes and artifacts are documented and these are maintained

Responsibility for what platform functionality gets built when, sits with the PRE Engineering Manager, your role is to highlight and influence through data/metrics the most important things for our customers so they can be considered alongside the internal PRE and other OKR initiatives as part of the quarterly planning process. 

We're looking for someone who:
We are looking for someone with a track record of managing products that have a deeply technical customer base.

Has in-depth experience shaping an internal developer and or cloud platform in a technology and data-led organisation.

Is adept at synchronising and aligning people at all levels of the organisation, both internal to the team as well as our internal customers and stakeholders.

Deeply understands the software development lifecycle, software and platform engineering, DevOps/SRE, DevSecOps principles and how they impact product teams and engineers.

Is passionate about delivering high quality experiences to end users (customer obsessed).

Is a self-starter, proactive and can product high quality outputs that are fit for the audience and purpose.

Actively encourages contributions from all those around them, recognising the value of team members input when solving problems.

Shows a desire to keep learning and improving themselves and the processes within the team.

About Rightmove

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen.

We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.

Despite this growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here!  We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include: 

• We create value…by delivering results and building trust with partners and consumers. 

• We think bigger…by acting with curiosity and setting bold aspirations. 

• We care deeply…by being real, having fun, and valuing diversity. 

• We move together…by being one team - internally collaborative, externally competitive. 

• We make a difference…by focusing on delivering measurable impact. 

We believe in careers that open doors, and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right! 

If all this has caught your eye, you may well be a Rightmover in the making... 

People are the foundation of Rightmove - We’ll help you build a career on it.

What we offer 

• Cash plan for dental, optical and physio treatments 

• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan 

• 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes 

• Hybrid working pattern with 2 days in office  

• Contributory stakeholder pension 

• Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life 

• Competitive compensation package  

• Paid leave for maternity, paternity, adoption & fertility 

• Travel Loans, Bike to Work scheme, Rental Deposit Loan  

• Charitable contributions through Payroll Giving and donation matching  

• Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more 

As an Equal Opportunity Employer, Rightmove will never discriminate on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. 
At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve. 

Ultimately, we care much more about the person you are and how you think and approach things, than a list of qualifications and buzzwords on a CV. Even if you can’t say ‘yes’ to all the above, but are smart, self-motivated and passionate, then get in touch.