Senior Technical Operations Engineer, Enterprise Infrastructure

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As a Senior Technical Operations Engineer, you'll join our growing IT Platform Operations Team to scale and support the enterprise platforms that power DraftKings. You'll play a key role in optimizing systems like Gemini Enterprise, n8n, and Zapier, delivering seamless experiences for employees across the company. This is a high-impact, hands-on role where you'll troubleshoot critical issues, lead platform integrations, and drive automation, all while collaborating across functions to build reliable, secure, and scalable systems.
What You'll Do

• Manage and support enterprise SaaS platforms, ensuring availability, performance, and compliance.
• Lead complex troubleshooting and incident response, including vendor escalation and RCA documentation.
• Leverage automation and AI tools such as Gemini Enterprise, n8n, and Zapier to reduce manual effort and streamline workflows.
• Translate business needs into scalable configurations for RBAC, permissions, and group-based access controls.
• Build secure, API-based system integrations and participate in on-call rotations to provide real-time platform support.
• Execute change control processes for upgrades, patches, and rollbacks in high-availability environments.

What You'll Bring

• Bachelor's degree in Computer Science, Information Technology or a related technical field.
• At least 3 years of experience in enterprise IT operations supporting critical SaaS platforms.
• Proficiency in user and access management at scale, including RBAC and permissioning models.
• Experience writing JavaScript for automation, integrations, and platform customization.
• Demonstrated ability to apply AI-powered platforms and automation tools to improve workflows and reduce manual effort.
• Proven troubleshooting skills with the ability to drive resolution through collaboration and clear communication.

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.