GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.
Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation.
As a highly visible and customer-facing position, you will work with an exceptional Professional Services organization, and the wider Customer Success team, including Professional Services Engineers, Project Managers, and Solution Architects. You will play a critical role in the success of Professional Services engagements as we expanded our world class professional consulting organization that has a proven track record of working with clients from different industries around the world. The Professional Services Technical Architect reports to the Senior Manager, Professional Services Technical Architects.
What You’ll Do
- Responsible for the application design, development and support of GitLab-related Professional Services projects
- Demonstrate progressive leadership in the full life cycle of the software development environment
- Responsible for the detailed design of GitLab-related projects from inception through production support
- Responsible for the hands-on implementation and delivery of Professional Services engagements
- Ensure that the deliverable accurately meets the defined expectations of the customer, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the customer
- Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on large scale enterprise projects
- Mentor PS and partner consultants providing guidance regarding ‘Best Practices,’ communication, and implementation strategies
- Provide mentorship and collateral in the form of documentation, delivery kits, and training materials
- Liaise with and support of other functional groups within GitLab – including (but not limited to) training, development, support, product, engineering
- Review and provide input to PS training materials and presentations
- Develop case studies, presentations, design documentation, best-practice methodologies and internal process development
- Provide support to PS Engagement Managers during the scoping and creation of the customer statement of work (SOW)
- Responsible for leading technical discovery sessions with customers, partners and GitLab PSEs to understand their business goals, technical constraints and requirements
- Work closely with the customer project team (specifically the Project Manager) to ensure accurate task-level articulation of the work required
- Stay up to date on new features, and fixes within the monthly GitLab product releases and disseminate key information to the PSE team
- Provide deep technical guidance and advise, both internally and externally, for a broad spectrum of technologies associated with the Gitlab product and it’s environments
- Mentor PS and Partner Consultants providing guidance regarding “Best Practice” communication, and implementation strategies
- Hold enablement sessions for PS or other team members to learn how to use or how to sell particular service offerings
- Assists Regional Delivery Managers with
- Technical Vetting of Partner Consultants
- New hire candidates
- SOW staffing assesments
- Provide technical leadership to the Professional Service Engineering team during the delivery of services engagements
What You’ll Bring
- Strong written and verbal communications
- Demonstrated progressive experience delivering two or more of the following consulting services
- SCM migration
- Cloud Architecture
- Developer
- CI/CD consulting services
- Demonstrated progressive enterprise level software development experience
- Demonstrated progressive DevOps Platform experience
- Ability to learn and adapt to new technology stacks, industry trends and best practices expeditiously.
- Experience in identifying, understanding and highlighting complexities and potential challenges during initial scoping engagements with prospects.
- Excellent written and verbal communication skills with the ability to influence internal team members, customers and partners
- Demonstrated problem solving and decision-making abilities with effective organizational and time management skills the ability to handle multiple projects and priorities effectively in a fast-paced environment with minimal supervision
- Strong organizational, multi-tasking and presentation skills. Ability to create momentum and foster organizational change
- Applies fundamental concepts, practices, and procedures of particular field of specialization
- Bachelor’s Degree in Information Technology, Computer Science or other advanced technical degree, or equivalent experience
How GitLab will support you
- Benefits to support your health, finances, and well-being
- All remote, asynchronous work environment
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
