Senior Technical Account Manager

Summary:

We are looking for a highly experienced Senior Technical Account Manager to lead and manage the technical architecture, administration, and optimization of SAP environments, with a strong focus on Public Cloud platforms. This role requires deep expertise in SAP Managed Services, cloud migrations, and operational support. The Senior SAP Technology Specialist will serve as a trusted advisor to clients, ensuring optimal SAP migrations, implementations, and ongoing operations on platforms like AWS, Azure, and GCP. This is an exciting opportunity for a seasoned professional with a proven track record of SAP Basis administration, cloud platforms, and customer management.

Key Responsibilities:

• Act as the primary technical contact for multiple customer system landscapes, serving as their focal point for all SAP-related matters.
• Lead the planning, architecture, and solutioning of SAP technical migrations, upgrades, implementation projects, and steady-state support models.
• Advise customers on the optimal and efficient execution of SAP migrations, implementations, and operations on Public/Private Cloud Platforms (AWS, Azure, GCP, etc.).
• Oversee the implementation and operational support of SAP Business Suite products, including S/4 HANA, C/4, BW/4 HANA, with expertise in deployment planning, installation, post-installation, system release support, and coordination with functional teams.
• Deliver Basis support for S/4 HANA, C/4, BW/4 HANA conversions, upgrades, migrations, and OS/DB conversions.
• Provide high-level DBA and SAP Basis support for HANA DB, including implementation, upgrade, administration, operations, and performance management.
• Lead the implementation and ongoing operational support of SAP Fiori and S/4 HANA solutions.
• Manage OS/DB/Platform/Cloud migrations, with experience in at least 2 to 3 projects.
• Provide expertise in SAP Business Suite (ERP, SRM, CRM, PLM, APO), NetWeaver stack (AS-Java), and BOBJ administration, including performance management, client/system refreshes, and other Basis tasks.
• Offer support for NetWeaver stack (ABAP/BW/BI/PI/EP/GRC), including technical upgrades and operational support.
• Provide troubleshooting and setup support using Solution Manager for monitoring alerts.
• Manage all non-HANA DB administration and operations (Oracle, MSSQL, DB2, Sybase, MaxDB), with a minimum of 2 non-HANA DB exposures.
• Provide implementation consulting for Single Sign-On solutions in SAP landscapes, including HANA and BOBJ.
• Mentor and guide colleagues and L2 teams in delivering L3 SAP Basis support.
• Have a basic understanding of SAP Cloud Platform tools and SAP Cloud Connector.
• Own and manage customer communications for SAP Managed Services, ensuring a smooth delivery of services.
• Ensure adherence to SLAs, including system availability, incident resolution, and system recoverability (100% - backups and disaster recovery).
• Manage and negotiate service windows for maintenance-related changes with customers.
• Prepare customer-specific technical procedures and reports, ensuring alignment with Protera standards.
• Prepare and present monthly reports, with interactive discussions on key performance indicators (KPIs) and exceptions.
• Lead ad-hoc meetings for customer delivery and drive continuous improvement in SAP technology services.

Skills & Qualifications:

Must Have Skills:

• 10 to 12 years of technical experience in SAP Technical Architecture, including Public Cloud platforms.
• Strong expertise in SAP Managed Services, including technical account management and operational execution.
• Proficient in SAP Basis administration, including SAP system administration, NetWeaver, and HANA administration.
• Extensive experience with SAP Business Suite, S/4 HANA, C/4, BW/4 HANA, and Fiori implementation and support.
• Solid experience with cloud migrations and OS/DB/Platform management (AWS, Azure, GCP).
• In-depth knowledge of non-HANA database administration (Oracle, MSSQL, DB2, Sybase, MaxDB).
• Ability to manage large-scale SAP migrations and implementations, both on-premise and in the cloud.
• Strong presentation, communication, and facilitation skills, with the ability to engage with senior stakeholders.
• Well-organized, detail-oriented, and able to handle multiple priorities and tasks simultaneously.
• Proven ability to work effectively both independently and in a team environment.
• Knowledge of SAP security concepts and Single Sign-On (SSO) for SAP landscapes.
• Ability to mentor and lead teams, with a focus on L3 Basis delivery.

Nice to Have Skills:

• SAP certifications in SAP Basis, NetWeaver, SAP HANA, and SAP S/4 HANA administration or migrations.
• Experience with SAP Managed Services on cloud platforms is highly desirable.
• Ability to stay up-to-date with the rapidly evolving SAP industry and cloud technologies.
• Strong problem-solving and analytical skills.
• Ability to participate in and manage projects across diverse teams, cultures, and geographies.

Other Qualifications:

• A bachelor’s degree in an IT-related field (or higher).
• Excellent communication skills (verbal and written) in English.