Want to join a team that holds all the other teams together? The smooth running of a company does not just happen. It takes the skills and efforts of an amazing team that puts passion in every project they put their hands on.
About the role
Reporting into the Head of Infrastructure, you will be part of a distributed team in our organisation and will work on not only the local infrastructure but across all our offices and cloud infrastructure. You will participate in technical research and development to enable continuing innovation within the infrastructure. You will also ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners.
The successful candidate would be a naturally driven person with a continuous improvement mindset who is customer focused and shows empathy as and when needed. You must have a sense of humour and appreciate a constant flow of tickets. Enjoys problem-solving and assisting end users in their daily IT issues. As a technology person who is people orientated, you will support and maintain software and hardware infrastructure for end-user computing, onsite and cloud servers, communication services, and the LAN / WAN infrastructure.
Responsibilities
Operations and Support
Create / Change and Respond to tickets and identify categories in the Service Desk.
Provide quotes and raise purchases as requested through our suppliers for laptops and end user peripherals.
Participate and communicate via all channels with colleagues, internal and external clients as part of your day-to-day tasks.
Up-keep changes to our and our customers IT assets through the IT inventory system
Perform daily system monitoring, verifying the integrity and availability of all environments, systems, and key processes, reviewing system and application logs.
Perform regular security monitoring to identify any possible issues or intrusions.
Create, change, and delete user accounts as per ticket request.
Provide Tier I/II and other support per request from various constituencies. Investigate and troubleshoot issues.
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
Support LANs, WANs, network segments, internet, and intranet systems.
Provisioning & Maintenance
Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
Develop and maintain installation and configuration procedures and documentation.
Contribute to and maintain system standards.
Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
Perform network address assignment as needed.
Assign routing protocols and routing table configuration.
Administer servers, laptops, desktop computers, printers, routers, switches, firewalls, smartphones, tablets, access points, software deployment, security updates and patches.
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
Maintain network and system security by patching and updating firmware as needed.
Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
Maintain network servers such as file servers, VPN gateways, and intrusion detection systems.
Quality Management System
to document processes and iteratively improve them over time.
to raise changes performed on the infrastructure.
to identify any needed infrastructural requirements.
to coordinate the routine and unscheduled maintenance of infrastructure.
to maintain records of the infrastructure maintenance.
to allocate infrastructure resources and costs by product/project.
to ensure that a reliable infrastructure is established.
to monitor the performance of the infrastructure.
Skills for this role
Core Skills
Excellent communication skills must speak / read & write in English at a good level.
Desktop & Server networking concepts (Microsoft and Linux preferred)
Microsoft Active Directory, Group Policies, Server Roles, DNS, DHCP and printing protocols
Administration knowledge of Microsoft Azure, Hyper-V, SharePoint & Office 365
- IT infrastructure installation, support and maintenance (eg Network Switches, WIFI Access Points etc)
Why Join Us
At Acuity Analytics, you'll have the opportunity to work across complex enterprise Azure environments while helping shape and improve our Managed Services capability.
You'll solve challenging technical problems, influence standards and automation, mentor other engineers, and work closely with customers and technical teams.
People are at the Heart of our Business. By investing in people, we achieve exceptional results for our clients and create new opportunities for our teams to thrive.
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