Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
This is a fully remote role with frequent travel across the UK.
The Senior Supplier Management Specialist is responsible for managing external suppliers and ensuring they consistently deliver against agreed commercial and operational commitments. The role focuses on monitoring supplier performance, comparing contracted service levels with actual delivery, and ensuring issues are identified, addressed, and improved over time. A key part of the role is turning performance insights into action through structured governance, driving accountability and continuous improvement across the supplier base.
The role works closely with Procurement, Finance, and Supply Chain throughout the full supplier lifecycle, including RFPs, SOWs, and contract negotiations. It also includes responsibility for critical peak operational periods, including the annual Zero Lane program in Q4. This requires ensuring full supplier readiness and coordinating the supply chain to deliver uninterrupted service across all UK retail environments, where strict zero-downtime requirements must be met. During this period, the Supplier Manager provides enhanced operational oversight and acts as the primary escalation point for supplier-related issues, ensuring rapid resolution of incidents and continuity of service under high-pressure conditions.
• Support partner onboarding, governance, and operational setup activities during Business-as-Usual (BAU) Zero Lane periods in Q4, including providing coverage both during and outside standard working hours
• Attend supplier sites regularly to participate in formal governance and performance review meetings
• Manage larger, high-value, and more complex supplier relationships
• Ensure suppliers are paid correctly, validate invoices, and challenge or resolve incorrect charges and billing disputes
• Work with internal stakeholders to understand business requirements, support process improvements, and enhance supplier performance
• Perform regular supplier performance reviews (daily, weekly, monthly, quarterly)
• Analyse supplier data including customer rates, quality, attrition, communication scores, and churn
• Identify issues, perform root cause analysis, and develop corrective and gap-closing action plans with suppliers
• Ensure execution, tracking, and effectiveness of agreed actions
• Support coordination of training activities, quality initiatives, and calibration sessions
• Diploma or equivalent work experience required
• Minimum 4-6 years of relevant experience in Supplier Management or a related field
• Excellent communication skills
• Proficiency in Microsoft Excel and Microsoft Copilot
• Strong business English (written and spoken)
• Willingness to travel frequently
We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
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About UsWhy should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations
