Senior Storage Engineer

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Team
The Cloud Infrastructure Storage team is at the forefront of storage technology, managing and scaling advanced solutions to deliver exceptional service for internal teams and external customers. We are a collaborative, inclusive team where aptitude, attitude, and a passion for learning are highly valued. Join us for competitive compensation, comprehensive benefits, and an open, professional work environment that encourages growth and innovation.
Role
As a Senior Storage Engineer in the Cloud Infrastructure Storage team, you will be instrumental in ensuring the performance, scalability, and reliability of our global storage environment. You'll work alongside a technically diverse team of engineers, applying your expertise to solve complex challenges, optimize operations, and drive innovation.
What you get to do in this role

• Oversee the daily operational health of the global storage environment, including monitoring, troubleshooting, and resolving issues.
• Deploy and manage a worldwide fleet of storage systems to meet performance and capacity needs.
• Lead or contribute to strategic projects, such as storage migrations, capacity planning, and system upgrades.
• Serve as an escalation point for advanced technical issues, collaborating with internal teams and vendor support to achieve timely resolutions.
• Proactively identify and implement improvements in processes, procedures, and technologies to enhance efficiency and reliability.
• Stay current with emerging storage technologies and trends, applying new insights to the environment.
• Provide mentorship and guidance to less experienced engineers, fostering technical growth across the team.
• Actively contribute to documentation, ensuring processes and technical standards are clearly defined and consistently updated.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 4+ years of experience in enterprise storage engineering and operations within complex environments.
• Strong troubleshooting skills with the ability to diagnose and resolve complex storage issues.
• Advanced understanding and knowledge of storage protocols (e.g., NFS, iSCSI, NVMe/NVMeoF) and enterprise-class storage hardware (e.g., Dell, Pure, HP, NetApp).
• Solid understanding of supporting technologies, including:
  • Networking fundamentals and architecture.
  • Server platforms and virtualization (e.g., VMware ESXi).
  • Linux systems administration (e.g., CentOS, Ubuntu, Red Hat).
• Excellent communication, time management, organizational and interpersonal skills.
• Ability to effectively collaborate with technical and non-technical teams.
• Strong documentation skills with with a commitment to documentation and process improvement.
• Ability to learn new technologies and modify existing processes and procedures as needed.
• Commitment to quality of work and attention to detail.
• A proactive mindset, with the ability to learn new technologies and adapt to a fast-paced, dynamic environment.
• Team-oriented attitude, with a focus on collaboration and driving results as a group.

Preferred Qualifications:

• Experience managing storage environments at scale (e.g., multi-datacenter, petabyte-level storage).
• Hands-on experience with object storage solutions or cloud-native storage technologies.
• Familiarity with automation and scripting (e.g., Python, PowerShell) to improve operational efficiency.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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