Senior Staff UX Design Researcher

Key Responsibilities

• Lead end‑to‑end user research (discovery, planning, execution, analysis, synthesis, and communication) for internal teams and external stakeholders.
• Translate research findings into actionable insights, frameworks, and recommendations that inform product, service, and technology decisions.
• Provide accurate, research‑backed information to enable data‑driven decisions on prioritization and resource effectiveness, without owning costs directly.
• Partner with Customer Delivery to translate VOC (Voice of Customer) and UX findings into process improvements, training updates, and experience enhancements across Hosting shops.
• Centralize data and analytics needs related to internal services, operational health, product/service performance, and UX research.
• Ensure data quality, consistency, and traceability for research and analytics used in decision‑making.
• Develop, support, and evolve standards, policies, and best practices for product and UX research across STS and related teams.
• Coach and enable teams on how to apply UX research and CX standards in projects, including methods, tools, and measurement approaches.
• Collaborate across STS to identify opportunities for customer experience consistency and codify best practices across shops.
• Enable internal teams to deliver a customer experience aligned with technology visions, platform standards, and operational objectives.
• Facilitate small research and experimentation cycles that combine UX and lean best practices to reduce risk and accelerate learning.
• Create, maintain, and manage documentation repositories for internal processes, research artifacts, and CX/UX standards.

Minimum Qualifications:

• Bachelor’s degree from accredited university or college with minimum of 5 years of professional experience OR Associates degree with minimum of 8 years of professional experience OR High School Diploma with minimum of 10 years of professional experience
• Minimum 5 years of professional experience in UX Design.
• Note: Military experience is equivalent to professional experience

Eligibility Requirement:

• Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job.

Desired Qualifications

• Experience with visual collaboration tools (eg. Miro)
• Extensive experience in UX research or design research roles, including end‑to‑end ownership of complex research initiatives (discovery through delivery).
• Proven ability to work at a staff/principal level, influencing cross‑functional teams and leadership through evidence‑based recommendations.
• Experience working in technology‑driven, product, or platform environments, ideally with internal tools, services, or operational systems.
• Deep expertise in qualitative and quantitative research methods, such as interviews, contextual inquiry, ethnography, surveys, usability testing, A/B testing, and log/behavioral analysis.
• Strong skills in data analysis and visualization, including the ability to centralize and synthesize data from multiple sources and present insights in clear, scalable dashboards or reports.
• Demonstrated ability to translate VOC and UX research into process, training, and product improvements that measurably impact customer experience.
• Experience defining and operationalizing UX research standards, policies, and best practices across multiple teams or organizations.
• Demonstrated success in coaching, mentoring, or enabling teams to adopt UX/CX practices and apply research methods independently.
• Experience with process documentation and knowledge management, including organizing and maintaining shared repositories of research and CX artifacts.
• Excellent communication and storytelling skills, with the ability to clearly convey complex research findings to both technical and non‑technical audiences.
• Strong collaboration skills, with a track record of working effectively across design, engineering, product, operations, and customer‑facing teams.
• Ability to influence without direct authority, guiding prioritization and strategy through evidence and customer insight rather than direct cost ownership.

Additional Information:

The base pay range for this position is $131,000.00 - 174,000.00 USD annually. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on May 11th, 2026.

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. 

GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.