Support end-to-end delivery readiness for payment products by preparing implementation artifacts, training materials, and pilot support; track project status, risks, and lessons learned; enable stakeholders and improve delivery processes.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Product Delivery
About the Role
We are seeking a driven and detail-oriented professional to support the delivery of solutions across the global payments ecosystem. In this role, you will help bring new capabilities to market by ensuring readiness for deployment, supporting implementation, and enabling adoption across customers, partners, and internal teams.
Working at the intersection of business and technology, you will support pilot programs and scaled rollouts, helping to ensure consistent, high-quality delivery within the context of modern payment flows and the four-party model.
Role Overview
Support delivery readiness activities for new solutions and enhancements, ensuring required documentation, training, and processes are prepared for deployment
Contribute to the creation, review, and maintenance of implementation artefacts, including guides, checklists, and process documentation
Assist in developing and delivering training materials for internal and external stakeholders
Support pilot implementations, including preparing materials, tracking actions, and capturing learnings
Help track project status, metrics, risks, and issues, and provide updates to stakeholders
Ensure teams are kept up to date on new capabilities and process changes
Contribute to continuous improvement of delivery processes, documentation, and training
Support maintenance of a centralized knowledge base and documentation repository
Key Responsibilities
Support end-to-end delivery readiness for new products, solutions and enhancements
Coordinate and support pilot implementations, tracking timelines, risks, and dependencies
Assist with project management activities including action tracking and status reporting
Support troubleshooting of technical and operational issues during implementation
Capture lessons learned and drive continuous improvement initiatives
Enable stakeholders through effective training and clear documentation
Collaborate with cross-functional teams across business, technology, and operations
About You
Experience in financial services, payments, or a related industry, with understanding of the broader payments ecosystem
Strong project coordination and organizational skills
Analytical and problem-solving mindset with attention to detail
Effective communication skills with ability to translate complex concepts into clear content
Experience creating documentation, training materials, or implementation guides
Ability to work independently and collaboratively
Familiarity with APIs, web services, or cloud platforms is a plus
Proficiency in standard business tools such as spreadsheets and presentations
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Product Delivery
About the Role
We are seeking a driven and detail-oriented professional to support the delivery of solutions across the global payments ecosystem. In this role, you will help bring new capabilities to market by ensuring readiness for deployment, supporting implementation, and enabling adoption across customers, partners, and internal teams.
Working at the intersection of business and technology, you will support pilot programs and scaled rollouts, helping to ensure consistent, high-quality delivery within the context of modern payment flows and the four-party model.
Role Overview
Support delivery readiness activities for new solutions and enhancements, ensuring required documentation, training, and processes are prepared for deployment
Contribute to the creation, review, and maintenance of implementation artefacts, including guides, checklists, and process documentation
Assist in developing and delivering training materials for internal and external stakeholders
Support pilot implementations, including preparing materials, tracking actions, and capturing learnings
Help track project status, metrics, risks, and issues, and provide updates to stakeholders
Ensure teams are kept up to date on new capabilities and process changes
Contribute to continuous improvement of delivery processes, documentation, and training
Support maintenance of a centralized knowledge base and documentation repository
Key Responsibilities
Support end-to-end delivery readiness for new products, solutions and enhancements
Coordinate and support pilot implementations, tracking timelines, risks, and dependencies
Assist with project management activities including action tracking and status reporting
Support troubleshooting of technical and operational issues during implementation
Capture lessons learned and drive continuous improvement initiatives
Enable stakeholders through effective training and clear documentation
Collaborate with cross-functional teams across business, technology, and operations
About You
Experience in financial services, payments, or a related industry, with understanding of the broader payments ecosystem
Strong project coordination and organizational skills
Analytical and problem-solving mindset with attention to detail
Effective communication skills with ability to translate complex concepts into clear content
Experience creating documentation, training materials, or implementation guides
Ability to work independently and collaboratively
Familiarity with APIs, web services, or cloud platforms is a plus
Proficiency in standard business tools such as spreadsheets and presentations
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Similar Jobs at Mastercard
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Coordinate delivery readiness for new payments solutions: prepare implementation artifacts, support pilots and rollouts, track status/risks/actions, create training and documentation, troubleshoot implementations, capture lessons learned, and drive continuous improvement across cross-functional teams.
Top Skills:
APIsCloud PlatformsPresentationsSpreadsheetsWeb Services
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Lead Merchant Cloud sales across Southeast Asia: own revenue and pipeline, originate and close complex deals, define GTM strategy, build partner relationships, structure pricing and commercial deals, enable country sales, and feed market insights into product roadmap.
Top Skills:
Merchant CloudExcelMicrosoft Power BiMicrosoft PowerpointMicrosoft WordOrchestration PlatformsPayment Gateway
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Coordinate delivery readiness for new payments solutions: prepare implementation artifacts, support pilots and rollouts, track status/risks/actions, create training and documentation, troubleshoot implementations, capture lessons learned, and drive continuous improvement across cross-functional teams.
Top Skills:
APIsCloud PlatformsPresentationsSpreadsheetsWeb Services
What you need to know about the Belfast Tech Scene
If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
