Lead enterprise customer engagements from discovery through implementation, adoption, and value realization of BigPanda AIOps solutions. Serve as a hands-on technical architect and advisor, designing integrations, guiding AI readiness, resolving complex operational issues, managing project delivery, and partnering with Sales, Product, R&D, and customers. Contribute to Professional Services practices and support strategic transformation initiatives. The role requires Python or Node.js coding and 10–20% customer travel.
Location requirements: Remote, United Kingdom-based.
About the Role: BigPanda is seeking a Senior Solutions Architect to join our Professional Services team in EMEA. This is the ideal opportunity for someone with a strong delivery background in implementations, consulting, and managing long-term engagements with enterprise customers. This role will help drive the growth and adoption of the BigPanda platform with strategic customers on their AIOps journey. You will serve as a technical advisor and hands-on architect, guiding customers through complex AIOps initiatives and helping them modernise incident management and service operations.
We’re looking for someone who brings deep enterprise delivery experience, strong architectural judgment, and the ability to influence both technical teams and senior stakeholders. The team partners with some of BigPanda’s most important customers to deliver production-grade solutions, shape transformation roadmaps, and build the practices that help customers improve operational resilience at scale.
Responsibilities:
- Lead customer engagements from discovery through implementation, adoption, and value realisation
- Guide strategic customers as they implement transformational AI Ops projects, including end-to-end design, build and deployment of thought leadership solutions
- Consult on AI Ops project engagements and implement strategic projects which leads to a customers' successful understanding and adoption of BigPanda.
- Provide an escalated level of support for complex customer operational and architectural issues
- Partner closely cross-functionally with Sales, Pre-Sales, Product and R&D
- Guide customers on their AI journey. Advise on AI readiness and prove the outcome through data.
- Contribute to the Professional Services Practice. We’re seeking someone eager to share their knowledge and learnings with their teammates.
Requirements:
- 5+ years experience in post-sales, technical architecture, consulting, or professional services roles
- Knowledge of monitoring, observability, ITSM, and incident response platforms
- Strong architecture, whiteboarding, and technical documentation skills across multi-platform environments
- Comfortable using AI-assisted tooling in your own delivery work - development, data analysis, documentation and solution design
- High-energy, self-motivated, and able to "own" projects from end to end
- Experience working with strategic clients, mitigating project risk, and creating solutions to manage conflict.
- Experience with technical project delivery - managing scope, timelines and stakeholder expectations
- Comfortable writing code in either Python or Node.js for integrations, troubleshooting and solution delivery; familiarity with the AWS ecosystem is nice to have
- Build skills in technical areas that support the deployment and integration of BigPanda-based solutions to complete customer projects.
- Travel to customers 10 - 20% of the time
Nice to have:
- Fluent German or French speaker
- Hands-on experience with ITSM tools
About Us:
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.
Our Benefits:
- Competitive Equity
- Remote-first environment
- Generous PTO where you accrue roughly 25 days per calendar year
- Eight (8) paid holidays throughout the year
- Comprehensive health benefits where BigPanda covers your premiums for Private Insurance
- UK Pension Scheme through NEST
- #PandaParent support with fully paid leave options
- Family Planning/Fertility Benefit
- Financial planning services
- Employee learning & development budget
- Values-based recognition (Quarterly and Annually)
- Social community & ERG programs
- Flexible work environment along with a work-from-home stipend to support remote work arrangements
- Values-based culture
Please note that visa sponsorship is not available for this position.
BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.
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