POS-15631
Hubspot EngineeringWe ship customer-centered, autonomous product teams that take features from idea to production and support them in production. We care about building reliable, maintainable systems and a culture of learning and inclusion.
About the team
The A&B team owns the central customer-facing hub for subscription and billing management, powering over $3 billion in annual recurring revenue. While many teams touch billing, A&B is responsible for making Account & Billing the single destination where customers understand what they have, manage their subscription, and take action.
The team balances two roles: stewarding the A&B surface area with clear ownership of tabs, components, and workflows, and coordinating cross-team initiatives that eliminate friction across the broader billing journey. This includes driving comprehension of usage and billing, enabling self-service modifications within policy bounds, and providing seamless paths to upgrade.
Why this role mattersA successful Senior Software Engineer on the Account & Billing Experience team will make it easy for customers to understand bills and usage, reduce support dependency by expanding self-service coverage, and lead cross-functional programs that simplify complex subscription journeys. You’ll work end-to-end with collaboration from backend and product partners.
What you’ll do- Own major frontend surface areas in the Account & Billing hub - tabs, components, and end-to-end workflows - delivering high-quality, reliable, and accessible experiences.
- Align product, design, backend, and go-to-market partners to solve end-to-end customer problems.
- Ship scalable, maintainable TypeScript + React code, with attention to performance, observability, testing, and UX edge cases.
- Translate customer pain points and data into concrete product improvements that reduce friction (e.g., seat management, delta billing, marketing contacts limits).
- Expand self-service capabilities so more billing actions are available without human intervention, while ensuring changes stay within policy bounds.
- Mentor and raise the bar for other engineers on the team through code reviews, pairing, and shared technical ownership.
- Contribute to frontend architecture and the team’s design system/components; scope and deliver safely for enterprise and SMB customers.
- Measure outcomes and iterate: work with PM and analytics to set success metrics, instrument features, and act on feedback.
- Strong frontend experience (typically 5+ years) building production web applications with TypeScript and React.
- Deep product and UX sensibility: you can reason about user flows, edge cases, and how design decisions impact customer comprehension.
- Experience delivering end-to-end features and owning surface areas (components, pages, instrumentation, and rollout).
- Proven ability to lead cross-team efforts and influence without formal authority.
- Solid engineering fundamentals: testing, performance optimization, accessibility, observability, and CI/CD.
- Excellent collaboration and communication skills — you’ll work closely with PMs, designers, backend engineers, customer-facing teams, and stakeholders.
- Comfortable working in a fast-moving environment and mentoring less-experienced engineers.
- Prior experience with billing, subscriptions, payments, or Fintech products.
- Experience with GraphQL/REST at scale, complex client-side state management (Redux/MobX/relay), and component design systems.
- History of improving CSAT or operational metrics through product/engineering work.
- Familiarity with enterprise purchasing and seat management patterns.
- Knowledge of privacy/security considerations for billing/financial data.
- You own and reliably deliver improvements to one or more A&B surface areas (tabs/components/workflows).
- Measurable increases in self-service coverage for targeted billing actions.
- Clear wins on Billing CSAT priorities and demonstrated cross-team leadership on at least one major initiative.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
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