Senior ServiceNow Administrator

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As a Senior ServiceNow Administrator, you'll join the IT Platform Services team to shape and sustain the backbone of our internal systems. In this role, you'll manage and optimize the ServiceNow platform, focusing on its most critical ITSM modules while supporting broader platform functionality. You'll drive improvements through configuration, scripting, and governance, partnering with teams across the business to enhance system performance and usability. Your work will ensure seamless platform operations that enable faster issue resolution and smarter service delivery.
What you'll do as a Senior ServiceNow Administrator

• Perform daily administration of ServiceNow, including role management, access control, and system health monitoring.
• Configure and maintain key ITSM modules such as Incident, Change, Request, Knowledge, CMDB, and Service Catalog.
• Exposure to other ServiceNow modules such as ITOM, HRSD, or App Engine.
• Build and support platform logic using business rules, client scripts, UI policies, and Flow Designer.
• Ensure compliance with platform governance, data integrity, and change management processes.
• Collaborate with engineers, process owners, and the service desk to resolve issues and enhance platform usability.

What you'll bring

• At least 4 years of ServiceNow administration experience in enterprise environments.
• ServiceNow Certified System Administrator certification or equivalent is required.
• Strong understanding of ITIL-based ITSM processes and platform best practices.
• Hands-on experience with configuration tools, automation flows, and reporting (SLAs, dashboards).
• Experience with performance analytics, dashboards, reporting, and platform monitoring tools.
• Excellent communication and documentation skills, with the ability to support both technical and non-technical stakeholders.

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.