Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization.
Bullhorn fosters a dynamic and supportive environment where hard work and great results are rewarded and celebrated. We value openness and continuous improvement, encouraging team members to acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a positive and empowering workplace for everyone.
Job PurposeReporting to the Manager, Salesforce Consulting Services, the Senior Salesforce Consultant balances strong consultative expertise with functional and technical responsibilities. The position ensures that clients receive comprehensive solutions aligned to their business needs; and involves significant client interaction and the ability to translate technical capabilities into functional benefits for clients.
As a Senior Salesforce Consultant, you will demonstrate high-level competency around Salesforce as a platform, as well as the products within our SF suite, including WFE, BH4SF, WFM, mPloyee and/or Connexys. You will either lead the implementation of packaged offerings across multiple BH4SF product lines or provide expert support on those projects. You’ll also continuously further your expertise in multiple BH4SF applications and applicable soft skills.
You will work closely with the customer and internal teams to understand customer requirements, provide expertise to deliver appropriate solutions and manage expectations to deliver an incredible customer experience.
Department PurposeSalesforce Services manages the Implementation and Consultancy of the Bullhorn suite of Salesforce Products (including BH4SF, WFM, Mployee, Connexys and Jobscience). The team supports customers from Presales through Implementation and Deployment and into Ongoing Support and Enhancement as required.
Responsibilities and TasksModerate to high-level configuration and administration of multiple applications in the BH4SF product portfolio.
Managing client relationships across the implementation life cycle.
Leading client-facing sessions to gather technical and business process requirements, develop detailed use cases/specifications, and manage expectations within Bullhorn's capabilities and offerings.
Acting as the primary cross-functional project liaison between Bullhorn's business units, e.g., PMO, Prodtech, and Support teams.
Providing consultative advice to clients on BH4SF and industry best practices to optimize workflow and increase system ROI.
Driving implementation processes, including provisioning, configuration, and customization of BH4SF applications, delegating work where appropriate.
Assisting clients or identifying appropriate resources to assist with technical queries related to custom development, report development, and integrations with external systems.
Implementing and managing Adoption and Change Readiness programs for new clients, including communication planning and rollout strategies.
Conducting business process mapping, KPI development, and business case analysis for clients.
Offering strategic and technical guidance to clients on leveraging Bullhorn tools and features for maximum efficiency and effectiveness.
Reporting progress and status updates to the Professional Services leadership team on ongoing projects and client engagements.
You have 3-5 years of demonstrated experience in the definition and execution of enterprise software projects in a technical, business analysis, or consulting role in the Staffing or Saas industry:
You have extensive knowledge of the Salesforce platform.
You have extensive experience in supporting IT projects and/or implementations.
Proven ability to manage complex client engagements and drive successful outcomes.
You have a consultative mindset with the ability to offer practical advice and technical solutions to clients, with demonstrable experience in the project governance process.
You have experience in business process analysis and all phases of the SDLC (Systems Development Lifecycle) methodology.
You have expertise in guiding clients through a standardized process while keeping them within its scope.
You have experience holding external parties accountable for their responsibilities and commitments and driving difficult conversations if they don't.
You have a track record of successfully executing against key performance indicators.
You have strong verbal, written, organizational, analytical, presentation, and interpersonal skills.
Bonus Points for...
A Bachelor’s degree in Information Systems, Computer Science (or a related discipline), a proven track record of relevant learning or equivalent prior work experience
Experience supporting/implementing a recruitment CRM product.
You have some experience in broad technical areas such as:
Application technologies such as REST API, Java, JavaScript, SQL, iPaaS
User Interface/Experience design patterns
Identifies & Resolves Conflict Effectively
Uses a variety of conflict management techniques to address disagreements and differences of opinion. Creates an environment in which the team can comfortably disagree and resolve issues directly and constructively.
Delivers Customer Excellence
Puts customers at the forefront of decisions and service delivery. Responds to queries promptly, offers as much information as possible, and provides service that makes customers feel valued.
Identifies & Resolves Problems
Anticipates challenges & obstacles to achieving goals; analyzes potential risks; develops insights into situations and applies innovative solutions that address root causes.
Efficiently & Effectively Organizes Time & Work
Effectively manages workload through time, juggles competing priorities; continuously manages calendar, prioritizing in accordance with company objectives.
Project Leadership
Team Collaboration
Happy Clients
Escalation Management
Process Adoption
PMO
Services Leadership
Product and Engineering
Support
Sales
Is comfortable trusting the team to own most parts of delivery, keeping on top of and being responsible for the project as a whole.
Leading complex custom implementations as well as new verticals.
Involved in PoCs of great complexity and whitespace for known and unknown team scope.
What we offer...
- Group Critical Illness, Group Income Protection, Group Life Assurance, Pension, Vision, EAP
- Access to our Discounts and Wellbeing Portal
- Optional from DAY ONE - Private Medical Coverage & Ride to Work Scheme
- Unlimited Vacation
- Quarterly paid volunteer days
- Lucrative Employee Referral Program (eligible for prior to your first day)
- Career development opportunities up/across Bullhorn
Bullhorn's core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.
We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table. If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.
