GumGum is a contextual-first, global digital advertising platform that uses advanced AI technology to serve captivating creative ads that drive consumer attention, without the use of personal data. At GumGum, we don’t need to know who you are to deliver relevant and engaging ads that align with your active frame of mind. We believe that a digital advertising industry based on context rather than personal data builds a more equitable and less invasive future for the internet and is better for consumers, publishers and advertisers alike. Our blueprint for the future, The Mindset Matrix™, combines the power of context and creative in digital advertising to deliver superior attention and drive consumer action without sacrificing personal data.
To be a part of this next phase of digital advertising that prioritizes data privacy, please visit www.gumgum.com/careers
The Senior Publisher Success Manager is the day-to-day contact for a subset of premium publisher partners. Reporting to the Head of Publisher Success for our EMEA region, this individual is essential to retaining Publisher accounts while unlocking their maximum revenue potential.
The Senior Publisher Success Manager will independently own relationships with our publisher partners – part of this role is building and maintaining meaningful relationships with Publisher clients through in-person meetings in and around London. Through these relationships and their industry knowledge, this individual will be crucial in helping develop the company’s overall publisher development strategy.
The Senior Publisher Success Manager possesses a passion for customer success and serves as an expert on GumGum’s products, publisher tools and platforms. This person will be expected to be present in the London office once or twice a week.
Note: GumGum fosters a flexible work environment, offering GumGummers the ability to work either in-office or remotely/from home. However, for occasional in-person collaboration, we kindly ask that this position be located within a 'commutable' distance to our office.
What You'll Achieve
- Independently owns publisher partnerships, including some of the world’s biggest and well-known websites
- Conducts in-person QBRs at our top publisher partners offices, and other in-person meetings with Publisher clients in and around London
- Discusses and analyses industry trends through conversations with publisher partners and in turn helps develop overall publisher strategy
- Serve as an expert on GumGum’s products, publisher tools and platforms
- Identify and provide solutions to bottlenecks in account management duties and processes
- Escalates inbound technical issues to Solutions Engineers as needed while managing external partner communications & expectations
- Monitor daily reporting to proactively identify trends, issues, and growth opportunities, and present them externally to help drive new revenue via upsells
- Fully supports publisher onboarding implementations - working closely with GumGum’s solutions engineering and partner management teams
- Manages additional projects aimed at building first-class processes and systems that not only support our clients effectively but also explore opportunities to automate tasks or leverage AI to improve day-to-day responsibilities
Skills You'll Bring
- BA/BS degree in Business (Advertising/Marketing) or similar experience
- 4+ years experience in digital media/ad tech, with exposure to a network, exchange, or SSP environment
- Experience in a startup environment
- Experience in an account management role within ad tech creating solutions on behalf of clients
- Experience with JIRA, Zendesk, Google Sheets, and ticketing systems
- Clear communicator (verbal & email) with experience in a customer facing role
- Ability to think critically and view issues from different perspectives
- Ability to breakdown complex problems and appropriately articulate them to the necessary parties
- Experience in Excel, PowerPoint, GSuite applications. (Jira & Google Ad Manager are a plus)
What We Offer
Your recruiter can share more specifics during the hiring process. Learn more about our benefits & perks package at gumgum.com/benefits.
Awards
- Shortlisted for Marketing Technology Company of the Year for the 2023 Mumbrella Awards
- 2024 Winner of 7 BuiltIn Awards on a national, regional, and remote scale - including Remote Best Places to Work at #25 and Best Midsize Places to Work in Los Angeles, CA at #9
- Ad Exchanger Programmatic Power Player 2022 and 2021
- CTO Hero Award of OTT.X 2023
- Digiday Media Awards Europe finalist 2022 and 2021
- Finalist for the 2023 AdExchanger Awards Best Video Technology For Media Suppliers
- Gold Award at the IAB Mixx Awards in Belgium in the “Best Use of Advertising Technology” category
- The Drum Award Digital Advertising: Game-changing Technology for Domino's case study
GumGum is proud to be an equal opportunity employer. At GumGum, we believe in cultivating an environment where our team members can bring their authentic, whole selves to work. Encouraging identity and belonging is one of the many aspects of our culture that makes us stronger as an organization and drives innovation. We are committed to building and delivering a diverse, inclusive, and equitable workforce that is representative of the world around us, where all individuals are treated with respect and dignity - and to act swiftly if this value is ever threatened. We are constantly striving to be better, and we continue to take strategic steps to advance representation. - Phil Schraeder, CEO
Learn more about our DEIB programming at gumgum.com/deib
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