Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.
Job Overview:
We are seeking an experienced Program Manager to lead and deliver medium to large-scale, fixed-scope and time & materials (T&M) projects in a client-facing capacity. This role will be responsible for managing end-to-end project delivery, ensuring financial accountability, resource coordination, and high-quality outcomes in alignment with client expectations and contractual obligations. The ideal candidate will have a strong background in managing enterprise technology implementations and application and system development projects with moderate to high complexity, excellent communication and stakeholder management skills, and ideally experience in the financial services sector, particularly with payment processing, digital banking and merchant acquiring services.
Key Responsibilities:
Project & Program Management
- Lead and manage the delivery of multiple concurrent projects (fixed scope and T&M), ensuring alignment with defined scope, timeline, and budget.
- Own all aspects of the project lifecycle including planning, execution, monitoring, control, and closure.
- Drive adherence to project governance standards and delivery best practices.
- Maintain high levels of timesheet and billing discipline across project teams.
Client & Stakeholder Engagement
- Serve as the primary point of contact for client stakeholders, ensuring expectations are managed, communications are clear, and satisfaction remains high.
- Build and maintain strong relationships with client teams, including business and technical stakeholders.
- Provide regular and transparent status reporting and escalations to both internal and client leadership.
Financial Management
- Own full project financial responsibility, including budgeting, forecasting, invoicing, and margin analysis.
- Monitor financial performance and proactively address variances to maintain profitability.
- Ensure timely and accurate tracking and reporting of hours, expenses, and billing milestones.
Resource & Team Leadership
- Manage cross-functional project teams including internal resources, subcontractors, and client personnel.
- Drive effective resource allocation, onboarding, task assignment, and team motivation.
- Ensure performance standards and deliverable quality are consistently met.
Preferred Qualifications:
- At least 15 years of project/program management experience and preferable some years in a technology consulting or services environment.
- Proven success managing fixed scope as well as time & material projects with external clients.
- Experience implementing technology platforms/products in financial services, ideally with credit unions or regional banks.
- Strong proficiency in Microsoft Excel and PowerPoint for reporting, analytics, and presentations.
- PMP Certification (preferred).
- Ability to navigate complex client organizations and coordinate across diverse stakeholders.
- Excellent written and verbal communication skills, with a strong executive presence.
- Strong organizational, coordination, and follow-through abilities.
- Experience working with or within technology service providers.
Soft Skills & Competencies:
- Client-first mindset with a consultative approach to delivery.
- High emotional intelligence and adaptability in dynamic environments.
- Strong problem-solving capabilities with a focus on results.
- Detail-oriented while maintaining the big picture.
- Ability to manage conflict and negotiate effectively with stakeholders.
Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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