Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Veeva Systems is looking for a Senior Consultant who has deep project management and clinical trial expertise and a passion for helping customers transform the way they manage their clinical trial data and content with Vault CDMS.
As a key member of our Clin Data Professional Services team, the Senior Project Manager will be at the forefront of our mission with customers and responsible for the following:
Understanding our customers’ data management challenges and clinical needs, establishing and maintaining project scope and timelines, project financials, and facilitating project communication to ensure a successful implementation based on the customers’ requirements
Leading and mentoring talented project team members in implementing and configuring the solution
Becoming a customer advocate, working closely with other Veeva teams (Product, Sales, Strategy) to ensure customer success today and in the future
This role is open primarily for candidates from the UK, France, or Germany, and the work location is remote. There is no work location requirement (remote position) within the EU/UK if a candidate is in close proximity to an airport and able to meet travel requirements. Qualified EU/UK-based candidates are encouraged to apply.
What You'll Do
- Primary customer liaison managing communication between the project team, customer, and internal stakeholders
- Track and communicate project status, plan issues, timelines, action items, and budgets
- Manage project scope respecting the customer team and Veeva's needs
- Assess and track project risk and develop mitigation plans as necessary
- Work with the project team to scope required effort and define timelines
- Lead the customer in the rapid configuration and implementation of applications to support clinical trials with the Vault CDMS platform as per our execution methodology
- Work closely with the customer and project team to identify and ensure delivery against key business drivers
- Support pre-sales activities from a services perspective, including defining customer needs, scoping engagements, and delivering Statements of Work
- Mentor project team and junior consultants in the CDMS Services organization
- Ensure customer success from beginning to end of the project life cycle
- Ensure process compliance with all regulatory and Veeva procedural requirements
- Identify and contribute to opportunities for process improvement of Veeva’s CDMS delivery methodology and process
Requirements
- 5+ years’ direct experience working with EDC clinical software solutions in clinical operations and/or trial management in a project management/consultant role
- Working knowledge of Clinical Trial processes across pharmaceuticals, device, and/or biotech sectors, specifically as they relate to document and data collection
- Proven track record leading high-impact global system implementation programs for life sciences as a consultant, business or IT lead, and/or business sponsor for clinical systems
- Proven ability to manage diverse stakeholders and ensure delivery to a high degree of satisfaction
- Ability and willingness to “roll up your sleeves” to implement a clinical solution
- Ability to quickly understand business requirements
- Proven ability to work independently in a dynamic, fast-moving environment but also as part of a team
- Logical approach to problem-solving and excellent eye for detail
- Ability to manage multiple tasks and project deliverables
- Proven track record of meeting project timelines/deliverables and attention to detail, process, deadlines, and quality results
- Excellent verbal and written communication, interpersonal, and presentation skills
- Expert on life sciences compliance and computer systems validation requirements
- Ability to travel 25-30%
Nice to Have
- Direct experience with systems such as Medidata RAVE, Oracle/Phase Forward InForm, Medidata Balance, Oracle IRT, IVRS, coding applications, eSource, and other clinical technologies
- Life Science, computer science, or related degree
- SaaS/Cloud experience
- Experience in a customer-facing role, preferably with a software professional services organization or consulting background,d is preferred
- Experience working closely with sales in a pre-sales environment
- PMP certification
- Experience in service delivery management
Perks & Benefits
- Additional annual leave over Christmas break
- Health & wellness programs
#LI-Remote
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
