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Lead Product Manager — BookerAbout the right team member
We’re looking for a passionate and experienced Lead Product Manager to define and execute the product strategy for Booker, a mission-critical platform powering thousands of Spa, Grooming, Beauty, and Wellness businesses.
This may be the role for you if…
- You thrive in environments where modernization + growth must be balanced — strengthening the foundation while driving product value.
- You enjoy working deeply with legacy systems, untangling complexity, and shaping a clear path toward scalable, reliable, data-driven experiences.
- You’re excited by Spa/Grooming/Beauty workflows and the nuances of POS, memberships, staff management, consumer booking, and multi-location operations.
- You can zoom out to define strategy across verticals and zoom in to solve root-cause problems in reliability, compliance, data integrity, and performance.
- You identify and prioritize work that yields high ROI, including payments attach, reducing churn risk, and focusing on the highest-PMF customer segments.
- You believe the best software is built through tight collaboration with Engineering, Design, Research, GTM, Support, and Customer teams.
- You like to ship early and often, validate with real merchants, and eliminate unnecessary complexity.
- You consistently seek feedback and use both data and qualitative insights to turn good solutions into great ones.
As Lead Product Manager for Booker, you will own a critical portion of the product portfolio across core SaaS workflows (e.g., POS, Memberships, Scheduling, Reporting) and platform foundations (reliability, data, payments).
- Define and drive a multi-year product strategy for Booker that strengthens system foundations, protects revenue at risk, and accelerates growth in high-PMF Spa/Grooming/Beauty segments.
- Build and maintain a coherent, defensible roadmap aligned with Booker’s modernization goals, platformization with Playlist.
- Partner closely with Engineering and Design to modernize and simplify complex workflows, reduce tech debt, and improve reliability, performance, and data integrity.
- Lead initiatives that unlock revenue-driving levers such as membership improvements, POS modernization, payments attach, and improved reporting/analytics.
- Develop a deep understanding of Booker’s customer base — single-location salons to multi-location spa chains — and ensure their needs translate into insight-driven product decisions.
- Define and measure success metrics across reliability (Success Rate, latency, errors), adoption, retention, churn drivers, and revenue impact.
- Collaborate with Support, Sales, and CS teams to ensure smooth launches, high-quality rollouts, and clear communication of product changes.
- Drive cross-functional alignment with Finance, Compliance, R&A, International, and Platform teams as Booker evolves into a more unified Playlist ecosystem.
- Manage complex execution dependencies across squads and systems, ensuring the right sequencing between foundational work and customer-facing improvements.
- You are a seasoned product manager with a proven track record of shipping impactful, user-loved B2B SaaS products, ideally in mission-critical or high-volume operational systems (POS, scheduling, memberships, CRM, or payments).
- Experience working with legacy systems, modernization programs, or complex domain workflows — and a demonstrated ability to simplify and rebuild for scale.
- Strong technical and analytical acumen; comfortable diving into system behavior, data inconsistencies, performance issues, and architectural trade-offs.
- You can independently define, query, and interpret data using tools like Snowflake/EDW, Sigma, SQL, dbt, or similar.
- Experience working with or adjacent to payments, billing, compliance, or financial systems is a strong plus.
- Track record of leading cross-functional teams and influencing engineering, design, CS, Sales, Finance, and executive stakeholders.
- You exhibit strong customer empathy and have excellent product intuition grounded in real data and real user behavior.
- You’re experienced with agile discovery and delivery, iterative development, and collaborating across full-stack engineering squads.
- You have 6–10 years of product management experience, with at least 3-4 years working on complex, high-stakes systems or platform-level components or in core B2B environments.
- Systems thinker: You connect the dots between POS, payments, scheduling, data, reporting, and consumer experiences to build a cohesive product strategy.
- Foundation-first mindset: You understand that reliability, data integrity, and compliance must precede surface-area expansion.
- Operator mentality: You balance product ambition with real execution trade-offs and drive clarity in ambiguous or legacy-heavy spaces.
- High ownership: You lead with urgency, accountability, and a bias for action, especially when solving merchant pain or revenue-critical gaps.
- Platform orientation: You design with reusability in mind, anticipating alignment with the Playlist Payments Platform, CRM/Lifecycle systems, and international requirements.
- Strong communicator: You bring clarity to complexity and align cross-functional partners around outcomes, not output.
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.
