Senior Product Manager (SLA Management)

WHO WE ARE

Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers. 

Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. As a global organization, we have offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila.

If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you. 

AFS has received a number of prestigious industry awards, including:

• 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards

• 2021 Most Innovative Companies - presented by Fast Company

• 2021 Best API & Best Trading Technology - presented by Global Fintech Awards

ABOUT THIS ROLE

We are seeking an experienced Senior Product Manager (SLA Management) to own the end-to-end strategy, governance, and execution of Service Level Agreement (SLA) management across our technology products and platforms. You will define customer-facing SLAs and internal Service Level Objectives (SLOs), translate them into product and architectural requirements, and lead cross-functional teams to ensure consistent, measurable, and auditable service delivery. You will partner closely with Engineering, SRE/DevOps, Support, Operations, Legal, and Customer teams to deliver reliable, compliant, and market-differentiating service performance.

• Define and execute product strategy, vision, and multi-quarter roadmap

• Generate insights and actionable recommendations aligned to business goals

• Balance day-to-day execution with long-term product vision

• Collaborate with Engineering to define technical requirements, APIs, and system architecture

• Drive product launches and coordinate cross-functional delivery

• Partner with customers and senior business leaders to identify product opportunities

• Build and maintain strong relationships across internal teams and external partners

• Facilitate effective ceremonies and maintain clear stakeholder communications

• Serve as primary point of contact for product-related initiatives

• Define and measure success criteria and KPIs for product features

• Leverage analytics and data tools to drive continuous improvement

• Monitor product performance, adoption, and user satisfaction

• Use insights to inform product roadmap and feature prioritization

Education and/or Experience

• 5+ years of product management experience

• Demonstrated success shipping products at scale

• Experience working in agile development environment

Required Skills/Abilities

• Strong understanding of modern software development practices, APIs, and Agile methodologies

• Proficiency with product management tools such as Jira, Confluence, Figma, or Miro

• Strong analytical skills with experience using SQL, Excel, BI platforms, or similar tools

• Ability to work effectively with engineering teams on technical product decisions

• Exceptional verbal and written communication skills with ability to collaborate across technical and non-technical teams

• Proven ability to prioritize and manage multiple initiatives in fast-paced environments

• Strong analytical and problem-solving skills with attention to detail

• Strategic mindset with capability to navigate ambiguity while delivering impactful solutions

• Strong decision-making skills with ability to challenge norms when necessary

Work Environment

• This job operates in a hybrid, office environment 2 days per week.

#product management #full-time #mid-senior #LI-LN1 #APEX

​Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Rewards

We offer a robust package of employee perks and benefits, including a market-leading salary with an annual bonus, 28 days of annual leave plus 10 Northern Ireland national holidays, a training and development budget, and a pension matched up to 7%. Our benefits also cover private health insurance for medical, dental, and optical care, and life insurance. We emphasize work-life balance with flexible working hours, parental leave, a modern city center office, and a hybrid work schedule that allows for greater flexibility by partially working from home. Additional perks include monthly catered lunches, unlimited drinks and snacks, hackathon events, poker tournaments, and a charitable matching gift program.

EEO Statement

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability Statement

Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.