Senior Product Manager - Alerts

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. 

Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter, Facebook and Instagram.

We are looking for a Senior Product Manager to join our Product Management team and play a key role in our new Alerts product line. You would interact closely with the Product, Design and Research teams, Engineering, Quality, Product Marketing and Support, and multiple other stakeholders, in order to understand, research and grow the 8x8 products.
Responsibilities

• Develop and execute product roadmaps in collaboration with engineering teams, applying Agile principles for efficient project management

• Define product requirements, oversee testing, and create comprehensive documentation for voice and video products, including programmable voice, call masking, voice messaging, IVR, voice over IP, and video interaction

• Collaborate with go-to-market teams such as sales, solutions engineering, and marketing to provide sales enablement, develop impactful demos, and create a wide range of product materials

• Partner with technical operations and carrier relationship management teams to optimize support processes, customer onboarding, provisioning, and connectivity

• Work closely with other 8x8 teams, including contact center and unified communications, to ensure seamless integration and leveraging of shared resources

• Provide strategic leadership for your product portfolio, driving roadmap development and offering guidance to other product managers to foster growth and best practices

• Engage with internal and external customer groups to gather feedback, explore usage, and integrate insights into the roadmap

• Aid sales and finance teams in defining pricing and implementing billing processes for existing and upcoming products

Qualifications

• Engineering/Computer Science degree; MBA is an asset.

• Relevant experience in product management for an enterprise cloud/SaaS product/service

• Strong relevant experience in product management, with a focus on B2B products or a related field

• Strong knowledge of API usage, technical documentation, and tutorial creation

• Familiarity with database systems, system architecture and REST API

• Knowledge of RTC technologies such as SIP PSTN, WebRTC, and VOIP

• Experience using or building API/SDK products marketed to a developer/enterprise audience

• Experience working in software development following Agile methodologies

• Strong analytical and problem-solving skills

• Excellent communication and presentation skills with the ability to engage with customers and external stakeholders

• Entrepreneurial, quick-thinker able to understand technical problems and plan solutions

• Strong sense of ownership and accountability

#LI-JL1

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.