The Senior Operations Manager leads the P&C operations team, improves efficiency, manages KPIs, develops team members, and collaborates across functions to enhance employee experience.
The Team: The People & Culture (HR) team plays an essential role in supporting our company's strategic initiatives, day-to-day operations, and infrastructure. As a steward of Morningstar's unique culture, we invest in our employees and offer a place where talented, driven people can grow; and where they are trusted to help investors reach their financial goals. By helping Morningstar employees succeed we contribute to Morningstar's success.
The Role: As Senior People Operations Manager, EMEA, you will play a pivotal leadership role in shaping and driving a high-performing People Operations function that delivers exceptional employee experience and supports business growth across the EMEA region. You will lead a team that serves as the primary point of contact for employee support, while ensuring operational excellence across the People & Culture (P&C) team, through programs and processes.
This role requires a strategic thinker with a hands-on approach, strong team leadership skills, and a passion for continuous improvement. You will collaborate closely with global and regional P&C leaders to ensure alignment and consistency across our HR operations and programs.
This role reports to the Head of People & Culture, EMEA and is based in our Madrid office.
Responsibilities:
Qualifications
Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We've found that we're at our best when we're purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
302_MstarEurServSL Morningstar Europe Services, S.L. Legal Entity
The Role: As Senior People Operations Manager, EMEA, you will play a pivotal leadership role in shaping and driving a high-performing People Operations function that delivers exceptional employee experience and supports business growth across the EMEA region. You will lead a team that serves as the primary point of contact for employee support, while ensuring operational excellence across the People & Culture (P&C) team, through programs and processes.
This role requires a strategic thinker with a hands-on approach, strong team leadership skills, and a passion for continuous improvement. You will collaborate closely with global and regional P&C leaders to ensure alignment and consistency across our HR operations and programs.
This role reports to the Head of People & Culture, EMEA and is based in our Madrid office.
Responsibilities:
- Build, lead and inspire a high-performing People Operations team in EMEA, fostering a culture of excellence, accountability and trust
- Attract, coach and develop team members, supporting professional growth and career advancement
- Champion a high-impact, service-driven approach that prioritizes employee satisfaction and operational efficiency
- Deliver measurable business value through enhanced efficiency, automation and process improvement.
- Monitor and evaluate KPIs to track, manage and improve existing metrics and identify future measurement opportunities to help drive the ability to make informed business decisions
- Partner with the global Director of Operations (based in the US) to coordinate the global operations roadmap and priority planning in conjunction with key partners such as P&C PMO, Finance and Central Tech (Workday, ServiceNow).
- Partner with People & Culture leaders to establish best in class strategy and practices for delivering employee programs
Qualifications
- Excellent people leadership skills with experience of managing HR/People Operations teams within a global organization
- Proven track record of leading a high-performing team and a strong ability to coach and mentor team members
- Ability to develop a vision, communicate it, and inspire supporters of Morningstar's People & Culture philosophies
- Proven experience in business process optimization, service delivery automation, and data analytics
- Adept at using HR technology (Workday, ServiceNow) and data to inform decisions and improve service
- High attention to detail, problem-solving mindset, and a commitment to continuous improvement
Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We've found that we're at our best when we're purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
302_MstarEurServSL Morningstar Europe Services, S.L. Legal Entity
Top Skills
Servicenow
Workday
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