Senior Microsoft Solutions Engineer
Based: Hemel Hempstead
Type: Full-time
Salary: £55k-£60k
Eligibility: You must be eligible to work in the UK
We are currently seeking to recruit a Senior Microsoft Solutions Engineer to strengthen the Microsoft Services team. As a member of the team, the emphasis will be on providing high quality Microsoft solutions, technical services, and support to a diverse range of customers.
The Senior Microsoft Solutions Engineer will also take responsibility for third line ticket support, process documentation and project handover into support. This role has been created to support the expansion of the Microsoft Projects team and would suit a highly competent individual with strong communication & technical skills.
Smartdesc are part of the Academia Technology Group and this role is based within the Academia part of the group at our Hemel Hempstead offices.
*NOTE: The successful candidate will be required to complete a satisfactory DBS check
- You will be responsible for
- Microsoft solutions architecture, design, implementation, documentation, and training
- Providing Tier 3 server support for Windows Server 2016 and higher (Active Directory, Group Policy, File and Print Sharing, DNS, RDS, High Availability options)
- Microsoft 365 Support (Exchange Online, SharePoint, OneDrive for Business, PowerShell Online, Directory Sync and Identity Management)
- Device management with Intune, including Windows, macOS, Android, iOS, and iPadOS MDM
- Software packaging for a range of applications from basic to complex
- Supporting the rollout of the latest Microsoft features
- Management of Endpoint protection across a variety of vendors
- Management of Windows OS updates across various tenants
- Assist Tier 1/2 Engineers in training and knowledge transfer and being an escalation point for the Service Desk team
- Provide Tier 3 escalation support for Windows 10/11 (Endpoint support in a managed environment, OS troubleshooting, client software support etc.)
- Network troubleshooting and diagnostics (TCP/IPv4, DHCP, DNS)
- VMWare vSphere (v7+) Administration
- Reactive work relating to Infrastructure Alerts and Events impacting BAU
- Practising and implementation of security best practices across all environments
- Documentation of processes and projects to a range of audiences of differing technical abilities
Key Skills
- Attention to fine detail in all aspects of work including documentation of work undertaken
- Ability to work effectively under pressure in a fast-paced, dynamic working environment and manage conflicting priorities to achieve deadlines
- Excellent communication skills
- Establish and maintain constructive working relationships
- Excellent time management skills
- Ability to drive continual improvements (both internally and to our clients) using technology and process implementation and refinement
- To be able to travel to various customer sites as and when required
- Prior experience designing and implementing Microsoft solutions
- Ability to demonstrate solutions to customers when necessary
The ideal candidate will have experience and/or certification in the following areas;
- Microsoft Certified: Azure Administrator Associate (or higher)
- Microsoft Certified: Modern Desktop Administrator Associate (or higher)
- MCSA / MCSE (or equivalent)
- VMware VCP
- Other Operating System Experience (iOS, Android, Linux)
About Smartdesc
Smartdesc (part of the Academia Group) is an IT Service Provider and Microsoft Gold Partner whose focus is not-for-profit organisations, which includes charities, social enterprises, and the public sector in the UK. We work with large household names like Mind, YMCA and WaterAid, as well as a diverse mix of other charities and non-profits.
Our mission is to provide non-profits with the technology, tools, direction and support they need to fulfil their goals. Our vision is to empower the UK's nonprofit organisations to deliver their best work through enhanced technology solutions.
We provide IT services including IT strategy, cyber security, helpdesk support, project and programme management. You will be part of a dynamic and growing company; you will not be a small cog in the machine, but instead be able to spread your wings and work with some amazing nonprofit organisations who are engaged and want to improve their technology.
We have a strong focus on personal development and a “promote from within” culture. This means structured Professional Development Plans, access to market leading e-Learning and certifications, monthly protected learning time and paid-for certifications to support your development. Staff stay with us for years because we invest heavily in them - our retention rate is 98% which is far above the competition.
We have a flat management structure without internal politics, and staff are given a high degree of freedom to do their jobs to the best of their ability. You will have the opportunity to immerse yourself in a diverse range of cutting-edge technologies and systems, and never be pigeonholed into one single area.
Successful candidates deliver exceptional work through effort, integrity, and honesty. Smartdesc delivers ethical, transparent and customer-focused IT services; new team members are carefully picked to ensure they share our .
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