Senior Manual QA Analyst

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CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a Manual Quality Assurance Analyst to develop comprehensive test plans—both technical and functional—within ServiceNow; ensure traceability between requirements and test cases.This position will be full-time and remote.
What You'll Do:

• Participate in all Agile ceremonies including sprint planning, daily standups, sprint reviews, and retrospectives; contribute QA perspective to velocity and capacity planning

• Review and analyze user stories and acceptance criteria to ensure testability; provide feedback during backlog grooming and story refinement

• Execute test plans to validate functionality and data accuracy; maintain thorough, up-to-date testing documentation in ServiceNow throughout the sprint cycle

• Perform regression testing across impacted modules following defect fixes and sprint releases to protect production stability

• Log, classify, and prioritize defects in ServiceNow with sufficient technical detail to enable efficient developer resolution; re-test and formally validate all resolved defects

• Support User Acceptance Testing (UAT) by coordinating with business testers, tracking their progress, and managing defect workflows through to closure

What You'll Need:

Required

• 5+ years of hands-on QA/software testing experience, with demonstrated expertise in both functional and technical testing disciplines

• Proficiency with ServiceNow as a test management platform (test plans, test cases, defect tracking)

• Strong working knowledge of Agile/Scrum methodologies; experience embedded within active Agile development teams

• Exceptional test case writing skills—ability to rapidly identify positive and negative test scenarios on the spot based on requirements, with minimal ramp-up time

• Proven ability to write clear, detailed defect reports; able to clearly explain the nature of a bug, its impact, and a recommended resolution approach to both technical and non-technical audiences

• Experience supporting or coordinating UAT with business stakeholders

• Demonstrated ability to work across time zones with distributed teams; prior offshore engagement experience strongly preferred

• Strong written and verbal English communication skills

• Proven ability to collaborate effectively with technical peers and business partners across functional boundaries

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. 

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.