The best jobs are often restricted to a few wealthy cities, but talent exists everywhere. Oyster set out to change this by launching a global employment platform that enables companies to hire, pay, and support talent anywhere.
We’re proof that a strong, engaged culture doesn't require an office. Since January 2020, Oyster has:
🌏 Built a distributed team of 400+ across 60+ countries
👩💻 Featured in Forbes as #9 in FlexJobs Top 30 Companies for remote jobs
🌈 Formed a diverse leadership team and a workforce that’s 60% female
🏆 Earned top employee engagement scores
🦄 Raised $286 million; valued at $1.2 billion
💚 Achieved B Corp status in 2023
Our momentum shows the power of global employment, and we’re just getting started! If you want to help us drive change and work remotely, we’d love for you to apply!
The RoleLocation: To create the best experience for this employee and to meet the business needs, this role requires you to be based within +1/+3 UTC.
The Senior Manager, (Managed) Payroll Operations is responsible for leading Oyster’s managed payroll operations. You will be responsible for ensuring payroll is delivered with best-in-class accuracy, compliance, and timeliness across multiple countries, while driving continuous process optimization and operational excellence.
You will oversee and develop a high-performing global team of payroll professionals, providing clear direction, coaching, and support while fostering a collaborative and accountable culture. You will ensure the team is fully equipped with the tools, resources, and training needed to operate effectively and to consistently deliver high-quality results. You will monitor performance, identify improvement opportunities, and partner with cross-functional teams to enhance workflows and drive operational excellence aligned with organizational goals.
You will be accountable for ensuring payroll processes, controls, and systems are built for global scale, audit readiness, and an exceptional experience for both customers and team members. You will lead the adoption of Oyster’s automated payroll tooling and drive continuous improvement across processes, controls, and compliance.
This role requires a strong people leader, a strategic operator, and a subject-matter expert who can balance day-to-day delivery with long-term scaling initiatives.
ResponsibilitiesOversee the end-to-end execution of managed payroll operations across multiple countries, ensuring best-in-class accuracy, timeliness, and compliance
Lead and develop a high-performing global payroll team, providing clear direction, coaching, and support to foster a collaborative, accountable, and growth-oriented culture
Set, monitor, and deliver against SLAs, OKRs, and KPIs, and effectively communicate performance and results to key stakeholders to ensure consistent, high-quality payroll delivery across all regions
Serve as an escalation point and subject-matter expert both externally and internally to deliver a best-of-breed payroll experience to Oyster’s customers and team members, ensuring payroll queries are resolved within defined SLAs
Maintain deep subject-matter expertise in multi-country payroll operations, ensuring regulatory requirements, compliance standards, and best practices are consistently met.
Drive root-cause analysis (RCA) and continuous improvement initiatives to strengthen payroll controls, compliance, and operational efficiency
Partner and coordinate cross-functionally e.g. with Product, Treasury, Payroll Transformation teams to optimize payroll processes and to enhance cross-functional workflows.
Drive the adoption and continuous enhancement of Oyster’s internal payroll tools and automation capabilities to support scalable, streamlined operations
Serve as a strategic operator capable of balancing day-to-day execution with long-term scaling initiatives that support Oyster’s evolving payroll operating model
8+ years experience of vendor-managed payroll operations in a global context, including 4+ years in leadership roles managing payroll teams across multiple geographies
Deep understanding of managed payroll across multiple geographies, including end-to-end payroll delivery, payroll software and systems, local statutory frameworks
Proven track record of leading the delivery and optimization of an exceptional payroll experience for a diverse and complex set of stakeholders
Exceptional skills in stakeholder communication; proven experience in owning, setting and achieving best-in-class SLAs/KPIs
Ability to develop highly effective and collaborative partnerships with Product, Transformation, Treasury teams etc to optimize processes and efficiency
Proven experience implementing new country payrolls, delivering market expansion, payroll vendor management and migrations
Track record of delivering payroll transformation and automation within a global payroll context
A reliable home internet connection (or be able to get one)
Fluent English language skills
Our values guide the work we do, the decisions we make, and the culture that makes us special. We make it happen. We drive change. We build and give trust, and we are a united team.
Our mission is to create a more equal world, one global hire at a time. Everything we do ladders up to our mission, and that doesn’t just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work.
We embrace asynchronous communication and collaborative work and share our practices in the Oyster Public HQ to help other global teams learn from our experiences.
How YOU workWith diverse locations, cultures, and needs, we created How YOU Work; a program supporting your whole human experience at Oyster:
Work from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere.
Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country.
Mental health support: Access Plumm, our mental well-being service.
Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet. Spend it on a wide range of options; see the benefits catalogue for ideas.
Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally.
WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly.
We embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. We encourage you to apply, even if you don’t meet every criterion, and are committed to a trust-based, thriving environment.
Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email [email protected] with the subject line: Interview Accommodations.
Our available positions are on our careers page. Our team will only contact you from an @oysterhr.com email, and we will never ask for money as part of an interview process or job offer. If you receive a suspicious email about Oyster jobs or are directed to a site other than www.oysterhr.com/careers, please report it via our Compliance and Ethics Helpline.
