Senior Manager, eCommerce Solutions

Use Your Power for Purpose
The Senior Manager - eCommerce Solutions will be responsible for Independently managing solution delivery efforts, coordinating scope and cost with commercial business teams, documenting requirements, then leading design and deliver solutions for eCommerce at Pfizer. This includes new product launches, and expansion of our eCommerce capabilities. Projects will involve SAP configurations and technical delivery in SAP SD / Commerce Cloud and / or other continuous improvement opportunities in Commercial Operations and Customer Service globally.
What You Will Achieve

• Lead strategic Pfizer eCommerce initiatives, partnering with market leadership in the commercial organization. This requires deep functional knowledge of the functional systems supporting the eCommerce Prime strategy at Pfizer. These include SAP SD / SAP Commerce Cloud (SAP ISC and other functional systems and technologies that support the eCommerce strategy for Pfizer)
• Demonstrate broad understanding of eCommerce best practices and technologies and how they integrate with B2B customer services globally
• Define customer facing business requirements, design eCommerce solutions within the Pfizer Digital strategy, and delivery systems to meet the requirements
• Collaborate with commercial and trade business users to understand business requirements, provide cost estimates, and design eCommerce solutions to meet business requirements.
• Design, configure and or develop eCommerce solutions to achieve desired functionality and perform testing as needed
• Manage the continuous improvement intake from the business stakeholders, aligning solutions to the Pfizer Digital strategy
• Develop strong relationships at all levels in the organization and collaborate with stakeholders with different cultural backgrounds and in different geographical regions
• Lead teams of consultants and collaborate closely with regional and global Digital teams to deliver solutions in time and on budget
• Communicate effectively with technical teams to deliver solutions and manage the business users' expectations to ensure clear communication of the issues to seek input on a timely manner
• Achieve successful delivery of new eCommerce storefront capabilities, managing efforts from plan/design to go-live.
• Accountable for project management, cost tracking, resourcing, and implementation of eCommerce Solutions across the entire enterprise, so that the Pfizer commercial teams can achieve customer facing eCommerce customer satisfaction, and commercial operational excellence in the pharmaceutical space.

Here Is What You Need (Minimum Requirements)

• Bachelor's degree with 7+ years of relevant experience; OR Master's degree with 6+ years of relevant experience
• 3+ years of hands-on experience with SAP modules or systems processes
• Ability to meet with senior leadership in commercial business units and strategize, define and scope customer facing business requirements, design eCommerce solutions within the Pfizer Digital strategy, and delivery of solutions to meet the requirements
• Experience designing and implementing eCommerce solutions across customers, including exposing services for integration with customer systems on disparate platforms, in a secure and efficient manner
• Expertise with Jira to efficiently balance requirements, effort, timeline, and budget for solutioning efforts
• Good organization skills, with the range to manage 2-4 parallel deliverables concurrently
• Robust and well-honed communication skills, including the ability to prepare and present content appropriate for senior leadership. Comfortable preparing concise and accurate summarization of complex efforts/status/concepts using creative and engaging content
• Understanding of financial concepts, success factors and Objectives and Key Results metrics for business performance
• Knowledge of management reporting requirements and functional design
• Excellent communication skills

Bonus Points If You Have (Preferred Requirements)

• Previous experience of at least 2+ full life cycle projects implementing eCommerce solutions integrated with SAP SD, or SAP Commerce Cloud solutions
• Functional knowledge of SAP Sales and Distribution modules and or Finance, configuration for Sales Order Management, Delivery Scheduling, Warehouse Management and Goods Issue functions, invoice and credit management
• Integration experience with other DevOps focused technologies, such as Java, OpenAPI technologies (REST, ODI, SOAP)
• Relevant pharmaceutical industry experience
• Management consulting experience
• Experience with Agile Software Delivery
• Knowledge of the pharmaceutical industry, preferably Commercial, supply chain, Finance or marketing
• Experience with SOX compliance / practices is desirable.

Work Location Assignment: Hybrid
Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let's start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms - allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
Disability Inclusion
Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!
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