Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.
We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com
Flexera is looking for a Community Experience Team Manager who can successfully grow our global online community and knowledge base to provide an exceptional and effective self-help experience. This strategic and analytical people leader will guide the team to create, execute, and deliver a program of improvements to deliver the next generation of the Flexera Community and knowledge base.
This position will be part of Flexera’s Community Experience Team within the Solutions Success Organisation. The role will focus on generating a knowledge-sharing culture for faster resolutions to known issues and a thriving peer-to-peer community network while creating bandwidth for the Flexera Solutions Teams to focus on more complex and higher profile requests.
This role will significantly contribute to Flexera’s #1 strategic priority: Customer Success. We are looking for a passionate individual that is open to trying new things, getting things done, and challenging the status quo.
Key Accountabilities and Responsibilities
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Ownership, development, implementation and continued improvement of the self-service community experience, forums and knowledge management strategy across Flexera Solutions team and wider organization.
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Creates a culture of knowledge sharing by communicating the vision and shifting focus to a more proactive approach to working.
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Accountable for tracking and analyzing key performance metrics related to Community Experience and Knowledge Base effectiveness.
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Manager of the Community Experience team members responsible for hiring, coaching, career development, and goal setting.
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Owns the Community and Knowledge Base roadmap and future state vision.
Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.
Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.
We encourage candidates requiring accommodations to please let us know by emailing [email protected].
What We Do
Flexera delivers SaaS-based IT management solutions that enable enterprises to accelerate digital transformation and multiply the value of their technology investments. We help organizations inform their IT with definitive visibility into complex hybrid IT ecosystems, providing unparalleled IT insights that allow them to seize technology opportunities. And we help them transform their IT with tools that deliver actionable intelligence across an ever-increasing range of dimensions to effectively manage, govern and optimize their hybrid IT estate.
More than 50,000 customers subscribe to our technology value optimization solutions, delivered by 1,300+ passionate team members worldwide. To learn more, visit flexera.com
Why Work With Us
People work here for, well, the people. People stay for the camaraderie with smart, passionate teams who actually like working together and managers who support them. We also offer competitive benefits, hybrid working and unlimited time off.
Our inclusivity scores are in the top benchmark and we are consistently rated a “great place to work.”
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