Senior IT Support Engineer

About KX

KX software powers the time-aware data-driven decisions that enable fast-moving companies to outpace competitors, realizing the full potential of their AI investments. The KX platform delivers transformational value by addressing data challenges related to completeness, timeliness and efficiency, ensuring companies understand change over time and can achieve faster, more accurate insights at any scale, cost-effectively.

KX is essential to the operations of the world's top investment banks, aerospace and defence, high-tech manufacturing, healthcare and life sciences, automotive and fleet telematics organizations. The company has established offices and a robust customer base across North America, Europe, and Asia Pacific. 

Overview Of The Role

KX is hiring a Senior IT Support Engineer, the successful candidate will be performance and results oriented, possessing a drive and energy to achieve goals in a timely and effective manner. This is a technical role which will function as an escalation point within the IT team for Level 2 and 3 support. The ideal candidate will be able to ensure timely and accurate communication of all relevant support or project issues, alongside timely escalation of problematic items to line management and an ability to work on their own initiative to identify and resolve issues and suggest technical improvements.

Key Responsibilities 

• Level 2 & 3 Support and technical guidance within the IT team
• Administration and management of Active Directory, AD Connect, Office365 and Entra ID
• Management of Windows based IT Services such as email and file sharing delivered via Microsoft technologies such as Windows, Office 365, OneDrive, SharePoint Online and Teams
• Provide Desktop support services to all KX staff – local and remote support across multiple Operating System environments including Windows, macOS, Android, iOS and Linux
• Work as part of the wider technology team to help deliver IT Projects such as environment-wide software deployments, system integrations and introduction of technical innovations
• Deliver excellent user experience to the highest standards, while actively contributing to the improvement of IT departmental processes and procedures
• Manage KX Internal telecoms and video conferencing systems including Zoom, Teams and RingCentral.
• Manage software patching and upgrades via MDM
• Manage the corporate security infrastructure (Defender EDR, Data Loss Prevention policies, Anti-Spam & Anti-Phishing policies etc.)
• Administration of Apple Business Manager, JAMF Pro MDM and Microsoft Endpoint Manager (InTune)
• Administration and management of Printers and cloud printing technologies

Essential Experience

• 4 plus years’ experience supporting Windows 10/11 based systems 
• 4 plus years’ experience supporting Microsoft Windows Server 
• 4 plus years’ experience supporting Active Directory 
• 4 plus years’ experience supporting SharePoint Online 
• Proven knowledge of Microsoft 365 tenant 
• Proven knowledge of Microsoft Entra (Azure) and Endpoint Manager (Intune) 
• Teamwork: experience of working in a team

Skills 

• Working knowledge of Microsoft Office Suite, Teams, SharePoint, and OneDrive 
• Good interpersonal skills 
• Strong troubleshooting skills 
• Ability to work on own initiative 
• Effective communication: Excellent oral, written, and interpersonal communication skills 
• Flexible attitude

Preferred Qualifications

• PowerShell scripting experience is a distinct advantage

Location & Workplace Type

Hybrid working model based out of our Belfast office with 2-3 days per week on site.

Why Choose KX  

Data Driven: We lead with instinct and follow fact. 

Naturally Curious: We lean in, listen and learn fast. 

All In: We take ownership, take on challenges and give it our all.  

Benefits 

• Competitive Salary
• Individually tailored training and skills development
• Private healthcare package and Employee Assistance Programme
• Enhanced maternity and paternity package
• Wellness Days and Volunteer Days