Senior IT Support Engineer -
PLEASE NOTE THIS ROLE IS BASED IN NORTHERN IRELAND & REMOTE IS NOT OFFERED
EverQuote NI Ltd. - Belfast, Northern Ireland
Hybrid
EverQuote is looking for a talented support engineer with strong Mac skills to join us as our first IT Support Engineer onsite in our Belfast office. The ideal candidate will excel in high quality desk side and remote support and have a passion for troubleshooting and handling issues from inception to conclusion. If you are an active learner and want to be part of one of the fastest growing companies in Boston, we want to hear from you.
What you’ll do:
- Manage Mac laptop setup and deployments for new employees using standard hardware and software. We also have a small amount of Windows devices to support
- Monitor, field and triage support and access tickets using our internal ticket tracking system
- Configure and ship computers and other hardware/peripherals as needed
- Contribute to design and documentation of internal procedures to help build an empowered IT team and end user community
- Help build a knowledgebase of common problems and solutions to reduce ticket inflow
- Manage hardware and software inventory systems and enforce asset tracking
- Alert and create order requests when supplies are low
- Work on projects on an as needed basis, including facilities tasks
- Consult and collaborate with end users on various systems and projects providing technical expertise as needed
Who you are:
- 2-3 years of experience working as a Desktop Support Specialist or comparable technical role
- Experience working with support ticket tracking software (Jira/Jira Service Management experience a plus)
- Experience working with MDM platforms is required (Jamf experience a plus)
- Excellent computer skills/knowledge required, as well as the ability to solve problems and troubleshoot hardware and software layer issues
- Well-organized and able to work on and prioritize multiple tasks
- Knowledge of TCP/IP, DHCP, DNS and common LAN switching and wifi technologies
- Experience installing/troubleshooting networking hardware including switches and wireless access points (Meraki experience a plus)
- Ability to work cross functionally with various teams
- Excellent customer service, interpersonal and communication skills
- Self starter with a drive to learn and develop new skills and technologies
- Experience with SOX compliance a plus
- Some manual lifting may be required from time to time
EverQuote Can Offer You:
The opportunity to join a world leading team of experts striving to redefine an industry with data and technology at its heart.
An inclusive environment designed to develop your interests and passions while learning and achieving your goals.
Very competitive salary
Performance based bonus plan - Up to 15%
Online learning platform
Engineering Certification Program
Flexible work environment
Work From Home Allowance
30 days annual leave plus 6 stats.
Pension plan
Group Benefit Scheme - Private Healthcare, Dental and Optical insurance for you and your family
Enhanced parental leave
CSR and Social Events
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Why EverQuote
At EverQuote NI we work with the latest and greatest technologies, we offer incredible learning and development opportunities, we value the diversity of our people and invest in outstanding career progression and unrivalled flexibility and work/life balance.
We are one of the fastest growing companies in Boston history, at the intersection of tech and big data
We encourage creative thinking and independent responsibilities
Growth mindset culture regularly seeking to reflect and improve
Genuinely “data-driven”, with analytics at the core of the company
We encourage creative thinking, independent responsibilities for business results & team collaboration
We have lives outside of work. We are musicians, athletes, filmmakers, gamers, authors, and more.
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Statement on Fair Employment and Equal Opportunities
EverQuote NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender, (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age of disability.
As an equal opportunities employer, we welcome applications from all suitably qualified persons. All appointments will be made on merit.
Pre-Employment Checks
Applicants should note EverQuote NI complete background checks on all candidates offered a position.
Please note this role requires a credit check to be completed.
Special Accommodations
We are committed to fostering an inclusive and accessible hiring process. If you require any special accommodations during the interview process, please let us know, and we will work with you to meet your needs.
