The Senior Implementation Consultant will manage onboarding and implementation for clients, fostering strong relationships and ensuring their successful use of monday.com.
Description
About The Role
Requirements
Social Title
Social Description
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Our Team
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Position Type
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Our Services organization is growing and we are looking for a Senior Implementation Consultant to join our Services team. As an implementation consultant, you’ll work closely with our enterprise and strategic customers to implement monday.com to help their business needs and challenges.
Please note this role requires attending our London office 3 days a week*
About The Role
- Take ownership of new accounts and manage their onboarding and implementation for our customers/
- Build strong relationships with our clients to understand their needs and ensure their success with monday.com
- Act as a project manager to ensure timelines are met
- Serve as the main point of contact throughout the service period and act as the liaison between clients and the rest of the monday.com team
- Have the flexibility to execute different types of service offerings depending on which package the client has (PS, Onboarding, Managed Services)
- Work with customers to build their most time-sensitive workflows into monday.com and ensure there is a clear end-user training plan for those workflows.
- Build, own, and execute client success and implementation plans
- Navigate client organizations to uncover additional product applications & opportunities for partnership
- Spearhead internal cross-functional improvement projects
Requirements
- 7+ years of experience in Implementation positions
- Strong customer-facing and presentation skills with the ability to establish trust and credibility
- Ability to work in a high-volume environment
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- BA or BS degree
- Experience working with Web development frameworks, Javascript, HTML, CSS, and REST API - GraphQL is an advantage
Social Title
Implementation Consultant
Social Description
None
Our Team
None
Position Type
None
Top Skills
CSS
GraphQL
HTML
JavaScript
Rest Api
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