Senior Implementation Consultant

About the job

We are looking for a Senior Implementation Consultant (IC) to innovate, win and grow with us!

Bottomline Technologies powers mission critical business transactions. We help our customers optimize financially oriented operations and build deeper customer and partner relationships by providing a trusted and easy to use set of cloud-based digital banking, fraud prevention, payment, financial document, insurance, and healthcare solutions. Headquartered in Portsmouth, NH, Bottomline delights and meets its customer's needs through offices across the United States, Europe, and Asia-Pacific.

The Senior Implementation Consultant is a key member of the project and services team and will work with Bottomline’s Financial Messaging customers and will provide extensive customer interface at all stages of a project facilitating a positive customer experience. This is a hands-on delivery role with the expectation that the consultant will be technically experienced in a development or programming environment and will become well versed in the practical use of the product suite.

The Senior Implementation Consultant may be called on to assist in pre-sale review and documentation of a client's current systems and business applications, establishing technical business requirements and identifying the new or enhanced business processes and Bottomline software and services that meet these requirements.

How you’ll contribute:

· The IC will configure Bottomline’s software products, client communication, business process consulting, custom program implementation, troubleshooting, issue tracking and resolution, training, and other tasks necessary to execute the contracted services

· The IC will work with the Project Manager and other delivery consultants, and is responsible for handling multiple facets of Bottomline software implementation projects for the Financial Messaging line of business

· This is a technical, hands-on, customer facing configuration, implementation, and delivery role

· Expands knowledge - Translates creative ideas into plans or projects for the business; demonstrates a commitment to learn and develop self and others; takes accountability to ensure knowledge is retained and shared to advance organization capability and gain business advantage

· Builds and reinforces customer relationships - Strengthens relationships by taking every opportunity to listen and respond to customers and adapt solutions to meet their needs; demonstrates and encourages customer focus in all relationships and activities

· Perform high level data and project relations when supporting/troubleshooting account issue

What will make you successful:

Must have:

· 8+ years of experience in the software industry, preferably in Financial Services

· 5 years in writing SQL and stored procedures (e.g., PL/SQL, Indexes) and handling relational databases such as SQL Server.

· 5 years in-depth knowledge of SQL Server architecture, T-SQL, and expertise in performance tuning and optimization.

· 5 years competence in tools like SQL Server Management Studio, Query Analyzer, and SQL Profiler.

· 2 years basic understanding of application design and security concepts.

· Ability to set up Windows IIS, manage task schedulers, and analyze service logs.

· Hands-on expertise in database administration/troubleshooting and new database installations, upgrades, and migrations. Proven experience in working with third-party service providers.

· Strong organizational, problem solving and analytical skills

· Work under time constraints

· Excellent communication skills, both written and oral

Good to have:

· Good knowledge of SWIFT, financial networks will be an asset

· Good to have knowledge of Jasper/BI reporting

· Knowledge of XML Principles, Web Services

· Experience in Payments, Financial Services, Bank Back/Middle office, Insurance, Treasury, ideally with SWIFT, FPS, CHAPS, BACS and payment networks.