We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.
We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.
Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
Let’s build experiences people love—together.
We’re looking for an Engineering Manager with Scrum expertise to join our growing technology organization. This is a people-first leadership role where you’ll empower cross-functional teams, champion agile ways of working, and foster a culture of collaboration and psychological safety.
In this role, you’ll help teams thrive—facilitating agile ceremonies, removing roadblocks, mentoring engineers, and partnering with product and design leaders to shape meaningful outcomes. It’s an opportunity to blend delivery excellence with servant leadership to help your teams do their best work.
The Team
You’ll join a vibrant and collaborative engineering organization where teams are made up of talented engineers, designers, and product managers across multiple time zones. We care about the how as much as the what, and we work closely together to build a culture of trust, inclusion, and continuous improvement.
Extensive experience as a Scrum Master, Agile Coach, or Engineering Manager in a SaaS or product-led environment
A strong track record of coaching, mentoring, and supporting engineers across experience levels
Strong organisation and coordination skills
In-depth understanding of agile methodologies, with an emphasis on empowerment and continuous delivery
A technical background or previous hands-on engineering experience is a strong plus
Passion for building psychologically safe, high-trust team environments
Excellent facilitation and communication skills across technical and non-technical audiences
Commitment to inclusive hiring, development, and collaboration practices
A data-informed mindset and the ability to balance delivery with team well-being
Confidence navigating ambiguity and organizational change with optimism and clarity
Meet with a Recruiter
Meet the Hiring Manager
Participate in a Skill Interview and Stakeholder Interview
Offer Stage
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
