Senior Engagement Manager - Professional Services (d/f/m)

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?
The Role: How you'll make an impact at Personio
This position is office-based (hybrid) in either Munich, Berlin, Dublin, Amsterdam or London
As an Engagement Manager within our Professional Services team, you will play a key role in shaping the customer journey-from scoping to solution design to successful delivery. Acting as the strategic bridge between our Sales, Product, and Customer Success teams, you will scope services engagements, define delivery plans, and help customers realize value quickly and predictably. This is a hands-on, customer-facing role where success is measured not just by revenue and deal execution, but by the strength of the relationships you build and the outcomes you help deliver.
You'll work closely with both enterprise and mid-market clients, advising on the right implementation path, balancing standardisation with customisation, and ensuring our service offerings align with their goals. This role is ideal for someone who thrives at the intersection of consultative sales, delivery planning, and cross-functional coordination.

Role Responsibilities: What you'll do
1. Customer Scoping & Solution Design

• Lead Professional Services scoping workshops, translating customer needs into tailored service solutions and Statements of Work.
• Advise customers on best-fit implementation approaches, balancing speed, complexity, and long-term success.

2. Commercial Execution & Sales Partnership

• Own Professional Services opportunity pipeline and forecasting in collaboration with Sales.
• Support Sales in pre-sales motions by shaping deal structures, addressing objections, and establishing pricing frameworks.
• Ensure seamless handover from Sales to Delivery through rigorous documentation and expectation alignment.
• Partner with Operations and Finance to track profitability and utilization at the engagement level.

3. Delivery Readiness & Project Planning

• Collaborate with internal teams to secure the right delivery resources and timelines for each engagement.
• Define role mix, estimate effort, and structure project plans for both packaged and bespoke service offerings.

4. Internal Enablement & Continuous Improvement

• Act as the voice of Professional Services across Sales, Customer Success, and Marketing - ensuring alignment on service capabilities, messaging, and commercial guardrails.
• Identify patterns and gaps across engagements and feed into our delivery methodology, pricing models, and product feedback loops.
• Contribute to onboarding and coaching of new Engagement Managers to accelerate team effectiveness.

Measures of success

• Commercial Outcomes: Meet or exceed services bookings targets, with strong attach rates and margin discipline.
• Scoping Quality: Deliver clear, complete, and reference-able Statements of Work that align with customer expectations and internal capabilities.
• Forecast Accuracy: Provide reliable visibility into PS pipeline, resourcing needs, and revenue recognition timelines.
• Collaboration Impact: Drive alignment and satisfaction across internal teams through consistent communication and execution.

Role Requirements: What you need to succeed

• 5+ years of relevant experience in Professional Services, Solutions Consulting, or Customer Success - ideally in a SaaS or tech-enabled services environment.
• Fluent in German and English (written and verbal); additional European languages are a plus.
• Proven ability to manage complex engagements and facilitate multi-stakeholder conversations.
• Strong commercial acumen: confident in estimating project effort, structuring SoWs, and discussing budget, timelines, and risk.
• Experience partnering with sales teams on deal strategy, scoping workshops, and pre-sales motions.
• Able to synthesise technical and business requirements to create delivery plans that are both scalable and tailored.
• Skilled communicator-clear, persuasive, and credible with customers and colleagues at all levels.

Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

• Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
• Receive a competitive reward package - reevaluated each year - that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• Make an impact on the environment and society with Impact Days
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
• Engage in a high-impact working environment with flat hierarchies and short decision-making processes