At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Purpose & Summary:
You will be required to effectively manage business critical information for our client, supporting requests to create, manage and distribute business information – often operating to tight deadlines in line with established and stringent workflow processes and systems.
Responsibilities & Tasks:
Follow established guidelines and procedures for receiving, documenting, scanning & indexing, retrieving and archiving customer documents. Develop good relationships and effective communication with both customers and staff. To complete various forms of scanning, including flatbed and automatic document feeder, complete preparatory work for scanning and complete sortation of documents. Ensure scanning is carried out with 100% accuracy, and within customer SLAs. Undertake quality checking of documents to ensure complete accuracy and record any ‘near-misses’ or actual errors in accordance with site non-conformance reporting procedure. Index documents with correct categorisation information, and intelligently search through customer data to ensure 100% accuracy. You operate methodically, with a keen eye for detail. Ensure quality control of documents entered into document management system, including appropriate indexing and optimum resolution of scans. Ensure that hard copy documents are stored appropriately, and in an organized manner with a clear audit and archiving trail. Ensure that as the Team Leader you highlight issues or improvement opportunities. Always maintain good housekeeping and a tidy environment. Comply with site Health and Safety regulations. Undertake any adhoc duties as requested by line management Ensuring work coming into the department is prioritised and scheduled appropriately. Manage and prioritise multiple projects in a fast-paced studio environment to meet tight deadlines.
Required Skills & Qualifications:
IT Proficient – accurate keyboard & computer skills, and a working knowledge of MS Office, including Microsoft Excel. Good written English and numeracy skills. High level of attention to detail Good Communication skills Strong Customer Service skills required Leadership skills are essential
Competencies:
Focus on the customer Apply high standards of accuracy Communicate effectively Drive for results Take ownership and accountability Act as a team player
Category: Operations Group
